Quality Assurance Administrator

2 weeks ago

Bengaluru, India Wells Fargo Full time

This Quality Assurance Administrator (QAA) position in HR Service and Process Management will be responsible for evaluating, monitoring, assessing and/or reviewing programs, processes, documentation and/or files to ensure compliance with internal company requirements and/or agency or government regulations. The functions may include evaluating processes to ensure business standards are followed; providing guidance regarding documentation requirements, systems and/or processes to ensure company standards are met. They will ensures corrective action on exceptions and problems identified, required data is input and proper procedures were followed. The QAA will identify risks and problem areas and recommends standards, policies, and procedures to correct deficiencies and improve performance.

**About this role**:
Wells Fargo is seeking a Quality Assurance Administrator...

**In this role, you will**:

- Monitor and evaluate the quality checks /reviews and ensuring control procedures are followed; identify, research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmissions across systems etc.
- Examining and analyzing programs, processes, documentation and/or files of unusual, complex and/or higher risk transactions to ensure compliance with internal company requirements and/or agency or government regulations.
- Document quality issues and performance measures for management review
- Oversee a group of service monitors
- Provide information and assists in the feedback and formal education process of other staff
- Work closely with both internal and external customers to meet their service needs
- Provide information and assist in the feedback and education to staff

**Required Qualifications, US**:

- 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Intermediate Microsoft Office skills
- Strong analytical skills with high attention to detail and accuracy
- Experience thinking outside the box to solve problems and using various problem solving techniques
- Excellent verbal, written, and interpersonal communication skills
- Prior experience creating dashboard and reports using tools such as Tableau or Power BI
- Previous experience conducting Quality Assurance Audits
- General knowledge and experience with using SharePoint for uploading and editing documents
- Basic knowledge of quality tools (Pareto Chart, control charts, histogram, and cause and effect diagrams).
- Course work or certification through an accredited quality assurance program such as American Society for Quality is preferred
- Experience with Lean Six Sigma methodologies a plus

**Shift Timings**:

- 5:30 pm -2:30 am (IST) English

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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