Sr. Officer, Customer Service Officer, Distribution, National Distribution

3 weeks ago

Nashik, India DBS Bank Full time
Sr. Officer, Customer Service Officer, Distribution, National Distribution-(WD54156)

Job Purpose 

The position ensures to:

Execute all aspects related to branch operations in a timely and effective manner Ensure effective customer service Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

Key Accountabilities

Fulfil all responsibilities in relation to: Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties & Responsibilities 

Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions Process cash transactions, transfer transactions and clearing of instruments Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges. Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Required Experience

2-4 years Banking Experience

Education / Preferred Qualifications

Graduate preferably Banking/Commerce

Core Competencies

Excellent interpersonal and communication skills Ability to build strong relationships with clients. Responsible Ability to meet deadlines. Knowledge about internal/external regulations.

Technical Competencies

Good Computer Knowledge

Work Relationship

Team player Self-motivated and takes initiative

DBS India - Culture & Behaviors

Performance through Value Based Propositions Ensure customer focus by delighting customers & reduce complaints Build pride and passion to protect, maintain and enhance DBS’ image and reputation Enhance knowledge base, build skill sets & develop competencies Execute at speed while maintaining error free operations Maintain the highest standards of honesty and integrity

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