Sales Relationship Manager

3 months ago

Bengaluru, India NoBroker.com Full time

Open Roles: Customer Service Executive (CSE) // Sales Executive (SE) // Relationship Manager Executive (RME)

Location: Kaikondrahalli, Bengaluru (Bangalore)

Position Type: Full-time

Salary Range: Up to 4.5 LPA to 5.5 LPA (inclusive of variable components & based on current relevant experience)


About Us

Indias first Proptech unicorn, NoBroker.com is a disruptive brokerage-free property search portal that connects house/property owners & tenants/buyers directly by eliminating the middleman. The brainchild of Amit, Akhil and Saurabh, who are alumni from IIT Bombay, IIT Kanpur & IIM Ahmedabad respectively in the year 2014, NoBroker.com came to life because all of them believed that paying hefty brokerage cannot be the only option to find a new home. Changing the real-estate game since its inception in 2014, NoBroker.com has now created the worlds largest customer-to-customer real estate ecosystem serving >1 crore customers. NoBroker.com adds 5 lakh customers on a monthly basis and witnesses 20 lakh customer connections every month. It closes over 55,000 transactions every month saving INR 1200 crore of brokerage in a year. In its most recent funding round, NoBroker.com has raised USD 210 million and has turned into a unicorn valued at a >USD 1 billion. NoBroker is headquartered in Bengaluru (Bangalore) with a team of 4000+ employees. Apart from Bengaluru (Bangalore) we serve key cities including Mumbai, Hyderabad, Pune, Chennai, Delhi & NCR.


Perks & Value Proposition:

  • Employee health insurance of Rs 1 lakh per year. The company pays premium.
  • Employees get free lunch and snacks.
  • Employees are promoted every 6 months. Outstanding performers get promoted every quarter.
  • Monthly reward and recognition to outstanding performers.
  • Accelerated growth of employees and can become Assistant Manager in as early as 2 years.
  • Regular team parties and Annual Day outing for all employees.


Educational & Skill-Set Qualifiers:

  • Education - Graduation/HSC qualified.
  • Excellent verbal and written communication skills.
  • Good Interpersonal skills, numerical and analytical ability.
  • Decision making skills.
  • Languages - English & Hindi mandatory, Kannada/Tamil/Marathi preferred, proficient in MS-Office (Excel, Word).
  • Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
  • Comfortable with working 6 days a week and the week off will be on weekday.


Job Title: Customer Service Executive

Job Description: This position reports to the and interfaces with company managers and end customers.

Specific Responsibilities

  • Identify and assess customers needs to achieve satisfaction.
  • Handle inbound calling for customer service.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Conduct follow-ups to ensure complete resolution of issues.
  • Keep records of customer interactions, process customer accounts.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.


Job Title: Sales Executive

Job Description: This position reports to the and interfaces with company managers and end customers.

Specific Responsibilities

  • Identifies business opportunities by identifying prospects.
  • Sells products by establishing contact and developing relationships with prospects.
  • Recommends solutions to issues in constructive ways.
  • Outbound calling on data collected through lead generation activities / secondary data sources.
  • Conducts daily follow-ups on older leads and work on new leads.
  • Maintains quality service by establishing and enforcing organization standards.
  • Is energetic, well-spoken, eager to close sales deals and generate revenue for the organization.


Job Title: Relationship Manager Executive

Job Description: This position reports to the and interfaces with company managers and end customers.

Specific Responsibilities

  • Acting as relationship manager for the Paid customers of NoBroker.
  • Building sustainable relationships and trust with customer accounts through open and interactive communication.
  • Identifying and assessing customers needs.
  • Servicing customer in finding the right tenant / house as per the requirement of customer.
  • Dialing outbound and attending inbound calls from customers and leads.
  • Using internal tools and methods to provide best possible service to the customer.
  • Negotiating with leads on behalf of customers.
  • Keeping customers up-to date on the progress of his account.
  • Following communication procedures, guidelines, and policies.
  • Going the extra mile to provide excellent customer service.


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