Senior Support Associate

1 month ago

Mumbai, India Oracle Full time

This is a requirement is for Oracle Financial Services Finergy division. We are a part of Oracle Financial Services Global Business Unit (FSGIU) business unit and our specialized solutions address the unique business needs of banking and financial institutions, enabling them to make more informed business decisions and serve customers better.

We are looking for a resource with 4-6 yrs of providing application support in the banking domain. Payments domain experience is desirable

Required Experience/Skill Set:

Strong customer service and support focus with a desire to deliver high quality service Ability to multi-task, work under pressure and adhere to tight deadlines 4-6 years’ experience in hands-on application support analyst role Strong technical skills (PL/Sql, Unix, Unix shell scripting) Extensive problem solving and debugging skills Ability to independently apply production upgrades  Experience in providing services to agreed SLA’s and OLA’s Experience with working in an ITIL environment. ITIL foundation Certification desired Excellent interpersonal and communication skills Flexible in working outside of core business hours at short notice Able to work in 24*7 support in different shifts pattern on rotational basis (work schedule will include weekend support as well). Must be willing to work from Office. Basic knowledge of Java  Basic knowledge of PERL  Basic knowledge of RDBMs Oracle and MSSQL Basic knowledge in tools a plus (AppD, ESP, Splunk, NDM, Cloudprober, Moog, sNow, Basic knowledge of containers (app Engine) Working knowledge of TSQL and PL/SQL Working knowledge of Linux and Windows OS Working knowledge of KSH scripting Working knowledge of Incident, Problem, Change, Release, & Request Management processes. Knowledge of SmartStream TLM a plus Knowledge of Informatica a plus. Knowledge of Reconciliation business domain a plus

Responsibilities:

Be a SMEs for the given cluster of applications and their environments Provide technical leadership Resolve non KEDB issues/tickets Drive Shift-Left strategy Prepare and Maintain the overall KEDB as per defined Knowledge Management process Identify scope for automation and focus on continuous improvements Conduct RCA for the identified Problems along with Service Desk and Incident Managers Drive execution of Problem Resolution Plans with other stakeholders Coordinate with BNYM Business Users, BNYM Technology teams, Service Desk for incident resolution Provide inputs to project review documents / dash boards to senior management Maintain application monitoring, performance tuning and testing To examine potential areas for Service Improvement and raise proposals with the Service Manager

As a member of a project team, follows standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on applications and technology installations. Work involves some problem solving with assistance and guidance in understanding and applying relevant Oracle methodologies and practices. Implements Oracle products and technology in various industries to meet customer specifications.

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. 

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

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