Duty Manager
5 months ago
Job Responsibilities
Job Description
Duty Manager
Reports to – Front Office Manager
Responsible for – Front Office Department
Job Purpose : To ensure the smooth and efficient operation of the Front Office department & Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The position will also act a as a ‘One Point Contact’ for all the in-house guests, incase of guest requests, complaints or any other feedback.
Managerial
• Staffing and Scheduling of the shift and allocation of duties.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Facilitate learning and development for all the team members of the outlet
• Performance Appraisal/ Management of the staff in the department.
Operational
• Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.
• Ensure that the guest has a pleasant stay by supervision of;
- Room allocation
- Smooth Check In & Check Out
- Special requirements of the guest
• Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
• Act as a ‘One Point Contact’ for the guest, constantly interact with guests in order to solicit feedback.
• Prepare reports on Occupancy, Average rates, Reservations etc
• Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.
• Maintain the Guest History System and update the guest profiles.
• Monitor the business of competition hotels in terms of new accounts and rates.
• Ensure that all the operational standards set for all the processes are followed.
• Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.
• Ensure that all the statutory requirements for in house guests are met
·Any other responsibilities assign to you from time to time
Job Requirements
Job Description
Duty Manager
Reports to – Front Office Manager
Responsible for – Front Office Department
Job Purpose : To ensure the smooth and efficient operation of the Front Office department & Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The position will also act a as a ‘One Point Contact’ for all the in-house guests, incase of guest requests, complaints or any other feedback.
Managerial
• Staffing and Scheduling of the shift and allocation of duties.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Facilitate learning and development for all the team members of the outlet
• Performance Appraisal/ Management of the staff in the department.
Operational
• Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.
• Ensure that the guest has a pleasant stay by supervision of;
- Room allocation
- Smooth Check In & Check Out
- Special requirements of the guest
• Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
• Act as a ‘One Point Contact’ for the guest, constantly interact with guests in order to solicit feedback.
• Prepare reports on Occupancy, Average rates, Reservations etc
• Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.
• Maintain the Guest History System and update the guest profiles.
• Monitor the business of competition hotels in terms of new accounts and rates.
• Ensure that all the operational standards set for all the processes are followed.
• Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.
• Ensure that all the statutory requirements for in house guests are met
·Any other responsibilities assign to you from time to time
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