Lead - Managed Services

2 months ago


Vadodara, India Horizontal Digital Full time

Let’s talk about you.

The Technology Lead, Managed Services will play a pivotal role in overseeing and building our managed services offerings. This leadership role requires a deep understanding of operationalizing a Managed Services function and knowledge of the ecosystem and products being offered at Horizontal. You will be responsible for ensuring the ongoing success and optimization of our clients' environments and ongoing operational excellence.

What you’ll do:

Create and build operation model and go-to market strategy for Horizontal’s Managed Services practice for our clients Manage, lead, and grow a team of Service Desk, Infrastructure, and Application Engineers and Associate Technology Leads, providing guidance and mentorship  Foster strong relationships with clients, serving as the primary point of contact for managed services engagements  Oversee the delivery of managed services including but not limited to system enhancements, user support, and system maintenance  Continuously analyze clients’ environments; identify areas for improvement and propose and implement solutions to optimize system performance  Ensure the highest quality of service delivery by implementing best practices 

Who you are:

Proven experience managing a team of software development professionals Excellent problem-solving skills and ability to troubleshoot complex issues Strong business acumen and the ability to align technical solutions with business objectives

What you bring:

Bachelor’s degree or foreign equivalent in Computer Science, Software Engineering, Computer Information Systems, or a closely related technical discipline Minimum 8 years of experience with mainstream web development technologies, ideally with .NET technologies Minimum 3 years of experience with Azure DevOps, GitHub, or other code repository tools Minimum 3 years of experience with MVC development patterns Minimum 2 years of experience in direct management of software developers Experience with Sitecore and/or Salesforce Experience with Azure Cloud, AWS, or GCP is a plus Experience with inherited codebases is a plus Exceptional communication and interpersonal skills Working knowledge of project management fundamentals and practices Proven experience interfacing with internal and external project teams 

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