Lead - Managed Services

5 months ago

Vadodara, India Horizontal Digital Full time

Technology Lead, Managed Services 

 

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. We make this lofty standard a reality by fusing strategy, data, design, and technology together to arrive at solutions that set the bar higher for everyone. 

We use these values to fuel superior results: 
 

Lock arms
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good. 

Show hustle 
We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional. 

Embrace change 
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next. 

Elevate empathy 
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability. 

Never settle 
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas. 
  
But enough about us. Let’s talk about you.  

 

The Technology Lead, Managed Services will play a pivotal role in overseeing and building our managed services offerings. This leadership role requires a deep understanding of operationalizing a Managed Services function and knowledge of the ecosystem and products being offered at Horizontal. You will be responsible for ensuring the ongoing success and optimization of our clients' environments and ongoing operational excellence.  

  

What you’ll do:  

  • Create and build operation model and go-to market strategy for Horizontal’s Managed Services practice for our clients 
  • Manage, lead, and grow a team of Service Desk, Infrastructure, and Application Engineers and Associate Technology Leads, providing guidance and mentorship 
  • Foster strong relationships with clients, serving as the primary point of contact for managed services engagements 
  • Oversee the delivery of managed services including but not limited to system enhancements, user support, and system maintenance 
  • Continuously analyze clients’ environments; identify areas for improvement and propose and implement solutions to optimize system performance 
  • Ensure the highest quality of service delivery by implementing best practices 

   

Who you are:  

  • Proven experience managing a team of software development professionals 
  • Excellent problem-solving skills and ability to troubleshoot complex issues 
  • Strong business acumen and the ability to align technical solutions with business objectives  

  

What you bring:   

  • Bachelor’s degree or foreign equivalent in Computer Science, Software Engineering, Computer Information Systems, or a closely related technical discipline 
  • Minimum 8 years of experience with mainstream web development technologies, ideally with .NET technologies 
  • Minimum 3 years of experience with Azure DevOps, GitHub, or other code repository tools 
  • Minimum 3 years of experience with MVC development patterns 
  • Minimum 2 years of experience in direct management of software developers 
  • Experience with Sitecore and/or Salesforce 
  • Experience with Azure Cloud, AWS, or GCP is a plus 
  • Experience with inherited codebases is a plus 
  • Exceptional communication and interpersonal skills 
  • Working knowledge of project management fundamentals and practices 
  • Proven experience interfacing with internal and external project teams 

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