Client Services Manager
6 days ago
Aditi is a minority-owned business rooted in trust and collaboration. From our team to our consultants, and to our clients, we are committed to delivering quality work, building lasting relationships, and doing our part to live our values. Aditi is a leading, rapidly growing technology solutions company providing a broad range of services for Fortune 500 clients across 50 states, 7+ industries, with offices in five global delivery centers.
Who do we need?We are looking for a dedicated Client Services Manager with a strong recruitment background to join our team.In this role, you will be responsible for managing client relationships within our MSP program, with a specific focus on recruitment and talent acquisition strategies. You will collaborate closely with clients to understand their staffing needs, coordinate with our recruitment team to source and place candidates, and ensure the delivery of exceptional service that meets client expectations and SLAs.This position is open exclusively for local applicants or those willing to relocate. The role requires on-site presence at our delivery centers located in Bengaluru and Vadodara, India. Remote work options are not available for this role.MSP Staffing experience within Fortune 500 companies is a must for this role
Duties and Responsibilities include, but not limited to:Serve as the primary point of contact for assigned MSP clients, establishing and nurturing strong relationships.Work collaboratively with internal recruitment teams to develop and execute recruitment strategies aligned with client requirements and timelines.Oversee end-to-end recruitment processes, including candidate screening, interviewing, and onboarding.Ensure compliance with client-specific policies, procedures, and service level agreements (SLAs).Provide regular updates and reports to clients on recruitment activities, candidate pipelines, and performance metrics.Conduct client scorecard reviews
Skills and Requirements:6+ years of proven experience in client services within the Contingent Workforce & MSP space, as well as the staffing industry.Knowledge of clients’ needs in technical verticals and environments is highly preferred.Demonstrated track record of achieving targeted account fill ratios and delivery metrics.Experience managing multiple, competing priorities, duties, and projects.Proficiency in creating PowerPoint presentations and conducting client presentations, particularly for driving scorecard discussions.
Experience:6+ years in Client Services & Recruitment6+ years in Staff Augmentation6+ years in Managed Service Provider (MSP) environments6+ years in client interaction roles
Working hours: - We work in US Shift; the resource should be comfortable working in night shift.
Shift Timings
- Night Shift (PST/CST)
This position offers a competitive compensation and benefits package, including a stable base salary with opportunities for bonuses within a robust incentive structure based on performance. Aditi is an equal opportunity employer.
If you are seeking a dynamic career opportunity with a fast-growing company that leads in the Staffing and Consulting Services industry, please email us at with a copy of your current resume. Thank you, and we look forward to connecting with you.
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Vadodara, India Aditi Consulting Full timeWhat We DoAditi is a leading, rapidly growing technology solutions company providing a broad range of services for Fortune 500 clients across 50 states, 7+ industries, with offices in five global delivery centers. We work at the intersection of business and technology helping our client partners scale and accelerate their digital transformations and...
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