Service Desk Manger

4 days ago


Bengaluru, India CGI Full time

Position Description:

Service Desk Manger

Position Description
Service Desk Manger
Exp: 8-15yrs
Work Environment: 24X7 operation, EST
Location: Bangalore, Electronic City office, 5 Days Working from office.

Your future duties and responsibilities
IT Service Desk Team, Operations and Customer Management
Service Delivery Management.
Experience in configuring and managing omnichannel cloud contact center as a service.
IT for retail industry.

Required qualifications to be successful in this role
Primary Skills IT Service Desk Team, Operations and Customer Management
Service Delivery Management
Secondary Skills Managed service solutions for Omnichannel Service Desk
Management Consulting
Experience At least two years in this role, serving ≥25 IT Service Desk frontline analysts
Prerequisites:
ITIL foundation certified.
At least two years' experience as operations lead or delivery manager of an offshore IT service desk function.
Experience with multinational and multilingual teams across several time zones.
Preferred:
SDI or HDI certification.
Experience in configuring and managing omnichannel cloud contact center as a service.
IT for retail industry.

Skills:

English Incident Management RTAC (Remote Desktop) Service Request Management Management Consulting
  • Service Desk Manger

    2 weeks ago


    Bengaluru, Karnataka, India CGI Full time

    Position Description: Service Desk Manger Exp: 8-15yrs Work Environment: 24X7 operation, EST Location: Bangalore, Electronic City office, 5 Days Working from office. Your future duties and responsibilities: IT Service Desk Team, Operations and Customer Management Service Delivery Management. Experience in configuring and managing omnichannel cloud...

  • Service Desk Manger

    2 weeks ago


    Bengaluru, India CGI Full time

    **Company Profile**: **Job Title**: Service Desk Manger **Position**: Software Engineer **Experience**: 10-12 Years **Category**: Software Development/ Engineering **Main location**: India, Karnataka, Bangalore **Position ID**: J0523-2310 **Employment Type**: Full Time **Qualification**: Bachelor's degree in Computer Science or related field or higher...

  • Service Desk Manger

    2 weeks ago


    Bengaluru, Karnataka, India CGI Full time

    Company Profile:Job Title: Service Desk MangerPosition: Software EngineerExperience: 10-12 YearsCategory: Software Development/ EngineeringMain location: India, Karnataka, BangalorePosition ID:JEmployment Type: Full TimeQualification: Bachelor's degree in Computer Science or related field or higher with relevant experience.Responsibilities:Service Desk...

  • Service Desk Manger

    4 days ago


    Bengaluru, India CGI Full time

    Position Description:Service Desk MangerPosition DescriptionService Desk MangerExp: 8-15yrsWork Environment: 24X7 operation, ESTLocation: Bangalore, Electronic City office, 5 Days Working from office.Your future duties and responsibilitiesIT Service Desk Team, Operations and Customer ManagementService Delivery Management.Experience in configuring and...

  • Service Desk Manger

    2 weeks ago


    Bengaluru, India CGI Full time

    Service Desk Manager Position Description **Company Profile**: **Job Title**: Service Desk Manager **Position**: Software Engineer **Experience**: 4- 7 Years **Category**: Software Development/ Engineering **Main location**: India, Karnataka, Bangalore **Position ID**: J0623-2309 **Employment Type**: Full Time **Qualification**: Bachelor's degree in...

  • Barista

    4 weeks ago


    Bengaluru, Karnataka, India Pret A Manger Full time

    PRET A MANGER - Reliance Pret A Manger is brought to India by Mukesh Ambani-owned Reliance Brands, which has a long-term franchise agreement with the British chain. Pret A Manger headquarter is in London, Founded in 1983. Pret has 600+ stores in united kingdom, United states, Hong Kong, China, Kuwait, Germany, Ireland, Switzerland, Denmark, India, United...

  • Service Desk Manger

    3 weeks ago


    Bengaluru, Karnataka, India CGI Full time

    Responsible for daily operations, business continuity, contractual compliance, resource planning and work allocation to achieve service levels and performance metrics. Continuously monitor and improve quality, efficiency, cost, member and customer satisfaction. Increase revenue by up-selling and cross-selling IT services, and reduce cost by optimization and...


  • Bengaluru, Karnataka, India CSC (Corporation Service Company) Full time

    Service Desk AssociateLocation: Bangalore**Monday Friday(129pm)**HybridIntro:The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. This challenging role requires excellent client-oriented communication skills and a thorough, logical approach to problem solving. You...

  • Service Desk

    3 weeks ago


    Bengaluru, India SKYLARK HR SOLUTIONS Full time

    POSITION: SERVICE DESK EXPERIENCE:2 + INTERVIEW LOCATION: PUNE ( WALK IN ) SALARY UPTO: 6 LPA JOB DESCRIPTION: Service Desk Excellent communication skills - CEFR : B2, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared Work experience on Service Desk with good knowledge on VPN, O365, remote support, active...

  • Service Desk Manager

    2 weeks ago


    Bengaluru, Karnataka, India RapidBraiins Full time

    Join Our Team as a Service Desk Manager at XYZ Company!Responsibilities:- Supervise the daily operations of the service desk team, ensuring efficient resolution of user issues.- Manage and prioritize service desk tickets, assign tasks, and track progress to meet SLA targets.- Develop and implement processes to enhance efficiency and customer satisfaction.-...

  • Service Desk Manager

    2 weeks ago


    Bengaluru, India Multinational Company Full time

    Project Role: Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product...

  • Service Desk Manager

    2 weeks ago


    Bengaluru, Karnataka, India Mobile Programming LLC Full time

    Position: Service Desk ManagerAs a Service Desk Manager, you will be responsible for overseeing the daily operations of the service desk team to ensure timely and effective resolution of user issues and requests. Your role will involve: Managing and prioritizing service desk tickets, assigning tasks, and monitoring progress to meet SLA targets. Developing...

  • Service Desk

    6 days ago


    Bengaluru, India Bloom Consulting Services Full time

    **Service Desk ( Job ID : 749328190 )**: Bangalore Full Time Experience **01.0 - 02.0 years** Offered Salary **3.05 - 4.00** Notice Period **Not Disclosed** - Excellent communication skills (both written and verbal) - Knowledge of IT industry and technology understanding - Demonstrate high levels of customer service and operational excellence -...

  • Service Desk Lead

    2 weeks ago


    Bengaluru, Karnataka, India Resillion Full time

    Job DescriptionRole: Service Desk Lead-L1/L2Location: Bangalore (Hybrid Mode)Experience Range: 7-12 YearsRequired skills & Responsibilities:7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment.Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem, and Change...

  • Service Desk

    2 weeks ago


    Bengaluru, India SKYLARK HR SOLUTIONS Full time

    SKYLARK is Hiring for a reputed MNC Role: Service desk executive Qualification: CS/IT graduate Experience:2-4 years location: Bangalore Skills: Chat process, B2C ,ticketing tool, troubleshooting. Job description: - Excellent communication - Mandatory B2C chat process experience(B2B will not be considered) - Open requirement is for JL 3A - Recent...

  • Service Desk Manager

    2 weeks ago


    Bengaluru, India Multinational Company Full time

    Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep...

  • IT Service Desk Lead

    2 weeks ago


    Bengaluru, Karnataka, India Resillion Full time

    Job DescriptionRole: IT Service Desk LeadLocation: Bangalore (Hybrid Mode)Experience Range: 7-12 Years Required skills & Responsibilities: 7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment.Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem, and Change...


  • Bengaluru, India Tekfortune India IT Pvt Ltd. Full time

    **Role/Title: Service Desk Executive** **Experience: 1-2 years** **Location: Bangalore location** **Contract to Hire Role** **Notice period : Immediate to 30 Days Max** **Key Skills: ITIL processes, End User Computing technologies, Networking Concepts** **Certification (Desired): ITIL, PMP, MCSE, Microsoft windows, CompTIA A+** **Job...

  • IT Service Desk Lead

    2 weeks ago


    Bengaluru, Karnataka, India MPC Moving Picture Company Full time

    Company Description Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media...

  • Service Desk

    2 weeks ago


    Bengaluru, Karnataka, India Bloom Consulting Services Full time

    Service Desk ( JobID ::BangaloreFull TimeExperience yearsOffered Salary Notice PeriodNot Disclosed Excellent communication skills (both written and verbal) Knowledge of IT industry and technology understanding Demonstrate high levels of customer service and operational excellence Ability to multitask and prioritize in a fastpaced environment Ability to...