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Service Desk Manger

3 months ago

Bengaluru, India CGI Full time

Service Desk Manager

Position Description

**Company Profile**:
**Job Title**: Service Desk Manager

**Position**: Software Engineer

**Experience**: 4- 7 Years

**Category**: Software Development/ Engineering

**Main location**: India, Karnataka, Bangalore

**Position ID**: J0623-2309

**Employment Type**: Full Time

**Qualification**: Bachelor's degree in Computer Science or related field or higher with relevant experience to the field.

Your future duties and responsibilities

**Responsibilities**:
Responsible for day-to-day operations, business continuity, contractual compliance, resource planning and work allocation to meet agreed service levels.
Ensures that service delivery is monitored, measured and analyzed to continuously improve quality, efficiency, cost, member and customer satisfaction.
Resolves issues, applies agreed standards and interfaces with IT and business functions to reduce risk and manage expectations.

**Prerequisites**:
ITIL foundation certified.
At least two years' experience as operations lead or delivery manager of an offshore IT service desk function.
Experience working with multinational and multilingual teams across several time zones.

**Preferred**:
SDI or HDI certification.
Technical experience in omnichannel cloud contact center as a service.

**Work Environment**: 24X7 operation, late night work.

**Location**: Bangalore/Chennai, work from office.

Required qualifications to be successful in this role
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Your future duties and responsibilities

Required qualifications to be successful in this role