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Manager I, Catalog
7 months ago
Amazon’s International Seller Services team is looking for a bright candidate for a business critical program that aims to improve Selling Partner and Customer experience by ensuring a consistent listing experience and higher listing quality. The role may be responsible for leading a team of 6+ high performing catalog specialists, generate insights and drive process improvements. The candidate will need to define key team metrics and implement mechanisms to track them at a regular cadence.
The candidate will work closely with cross-functional partners to deliver value to the Customer, defining and meeting the overall program scope within timelines, and effectively managing change across work streams. Projects and stakeholders will be in disparate geographic locations, and require strong communication skills to coordinate requirements from customers within teams across your region. You will focus on planning and initiation efforts within the organization, working directly with Sellers to collect requirements, analyze business cases and organize reviews with internal teams.
Key Responsibilities:
•Lead and mentor a team of 6-8 high-performing catalog specialists, fostering their professional development.
•Establish SOPs, process controls, recommend revisions and ensure alignment with business goals.
•Build and scale system-level solutions that have metric impact; drive adoption of solutions across teams.
•Call Strategic Sellers, conduct interviews, collect voice of the Sellers, identify the listing challenges, gaps in the existing product tools and work on the effective solutions with product teams.
•Perform data analysis on trends observed and recommend solutions to the product and business teams.
•Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust.
•Perform high level failure (error) investigations which may be either operational or business specific in nature.
•Drive continuous improvement and contribute to COE (Correction of Error) process by documenting issues, RCAs and action plans with in the functional area.
•Demonstrate the ability to dive deep into a problem, perform ‘root cause analysis,’ and identify constraints to recommend a solution.
•Engage with multiple stakeholders to convey operational updates, presenting data, metrics, and weekly/monthly/quarterly business reviews.
Basic Qualifications:
•2+ years of project management experience.
•2+ years of people management experience.
•B.Tech/M.Tech/Graduation with equivalent professional experience .
•Experience leading process improvements
•Experience in e-commerce/Retail/service industry
•Build scalable mechanisms to bring order and structure to situations of ambiguity
•Good written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences
•Strong analytical and problem solving skills
•Strong proficiency MS Excel, SQL preferred.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
- 2+ years of program or project management experience- 2+ years of team management experience
- Experience leading process improvements
- Experience using data to influence business decisions
- 4+ years of interacting with customers/stake holders experience
- Experience in handling operations teams and establishing new processes
PREFERRED QUALIFICATIONS
- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets- Experience back office operations, escalation management and troubleshooting environments
- Experience problem solving over email/phone
