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Key Account Manager

3 months ago

Sany, India aidetic Full time
About us:
Aideticis a 5 year old 65 people strong AI/ML Consulting firm working with50 clients globally and 200 successful AI/ML projects in itsportfolio. Led by a team of 4 IITian cofounders we also have anexclusive advisory board of veterans who are exApple exGoogle andexDatabricks. Aidetic has been doing AI before it was cool and hasa very strong foundation to grow fast and become a market leader inthe AI/ML consulting space over this decadeAbout therole:Aideticis seeking an experienced Account Manager to join our dynamic team.The ideal candidate will have 510 years of experience in accountmanagement with a strong background in startups and the ITindustry. The Account Manager will be responsible for building andmaintaining relationships with clients driving upsellingopportunities and ensuring the successful delivery of ITprojects.Experience:510 years of experience
Responsibilities:
  • ClientSatisfaction and Retention:
  • Understand theneeds and requirements of key clients to ensure their utmostsatisfaction.
  • Address any concerns or issuespromptly to foster longterm relationships andloyalty.
  • RevenueGrowth:
  • Identify upselling and crosssellingopportunities within key accounts to drive revenuegrowth.
  • Introduce new products or services andexplore ways to increase clients spend with ourorganization.

  • MeetingSales Targets:
  • Take ownership of meeting orexceeding sales targets assigned to keyaccounts.
  • Deliver value and align offeringswith clients business objectives to contribute to overall salessuccess.
  • Strategic AccountPlanning:
  • Develop and execute strategic accountplans to achieve mutual goals such as revenue growth and customersatisfaction.
  • Outline steps and strategies toexpand market presence and strengthen clientpartnerships.
  • CustomerAdvocacy:
  • Serve as the voice of the customerwithin the organization.
  • Effectivelycommunicate client needs challenges and feedback to relevant teamsto drive improvements and enhance the clientexperience.
  • RiskManagement:
  • Identify and manage potential riskswithin key accounts.
  • Proactively address issuesand develop contingency plans to minimize negative impacts onclient relationships.
  • CrossFunctionalCollaboration:
  • Collaborate with internal teamsincluding sales marketing product development and customer supportto ensure seamless service delivery.
  • Foster aunified approach to meet client needs effectively andefficiently.
  • Market Insights and CompetitorAnalysis:
  • Stay abreast of industry trendsmarket dynamics and competitoractivities.
  • Identify opportunities andpotential threats to stay ahead in clientinteractions.
  • LongTerm RelationshipBuilding:
  • Invest time and effort intounderstanding clients businesses and becoming a trustedadvisor.
  • Build lasting relationships to lay thefoundation for enduringpartnerships.
  • ContinuousImprovement:
  • Strive for continuous improvementin performance and approach.
  • Seek feedbacklearn from experiences and adapt strategies to ensure topnotch keyaccount managementskills.

Requirements:
  • 510years of experience in account management preferably in the ITindustry.
  • Proven experience working in astartup environment.
  • Strong client relationshipmanagement skills with the ability to build rapport andtrust.
  • Demonstrated ability to identify andpursue upselling opportunities.
  • Experienceoverseeing the delivery of IT projects ensuring quality andtimeliness.
  • Excellent communication andinterpersonal skills.
  • Bachelors degree inEngineering or related fieldpreferred.

Benefits:GrowthOpportunities: Expand your skills andadvance your career rapidly in our closeknit team where you cantake on diverseresponsibilities.Funand Social Activities: Engage in regularteambuilding activities and events fostering strong relationshipswithcolleagues.Transparencyand Communication: Experience a cultureof transparency open communication and opportunities to providefeedback.EntrepreneurialSpirit: Develop an entrepreneurialmindset and gain firsthand experience in building acompany.CompanyCulture: Join a team that celebratesachievements supports one another and creates an environment forsuccess.CompetitiveCompensation: We offer a highlycompetitive salary to attract top talent in the industry. Your hardwork and contributions will be rewardedaccordingly.

relationshipbuilding,client management,decision-making