Manager - Customer and Distribution Services

3 months ago


Bengaluru, India Tata AIA Life Insurance Full time

Job Description

A Position Overview

Position Title

Manager - Customer and Distribution Services

Department

TDA-BSG

Level/ Band

AM/Manager

Role Summary : We are looking for a React Native senior developer experienced in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

BOrganizational Relationships

Reports to

AVP/VP

Supervises

NA

CJob Dimensions

Geographic Area Covered

Pan India

Stakeholders Internal

TDA-BSG and all other TATA AIA internal departments

External

Partners

DKey Result Areas

·Architect, build, and maintain performant mobile applications on both iOS and Android platforms using React Native.

·Ensure the applications are of the highest quality by writing clean, well-documented code and maintaining code/design documentation.

·Work closely with cross-functional teams, including other developers, engineers, and stakeholders, to ensure seamless integration of various layers of the product infrastructure.

·Diagnose and fix bugs and performance bottlenecks to ensure the applications perform smoothly and efficiently.

·Continuously measure, drive, and optimize non-functional aspects such as app size, memory usage, battery usage, storage space, page load time, image load, video playback, and app open time.

·Integrate APIs effectively and ensure modern authorization mechanisms, such as JSON Web Token, are implemented.

·Drive the platform dev-sec-ops strategy by fully automating development, test, code quality and security checks, build, and monitoring processes.

·Monitor application performance and stability.

·Follow CI/CD guidelines to ensure zero-touch build, deploy, and test processes.

·Stay updated with the latest trends and technologies in mobile application development and continuously improve technical skills.

·Innovate and propose changes to improve the application architecture and overall product performance

GSkills Required

Technical

•Hands- on coding and release experience of React Native based mobile application.

•Strong knowledge of asyn/await, promise patterns.

•Build pixel-perfect, buttery smooth UIs across both mobile platforms.

•Leverage native APIs for deep integrations with both platforms.

•Diagnose and fix bugs and performance bottlenecks for performance that feels native.

•Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.

•Maintain code and write automated tests to ensure the product is of the highest quality.

•Firm grasp of the JavaScript {{and TypeScript or ClojureScript}} language and its nuances, including ES6+ syntax

•Knowledge of {{functional or object-oriented}} programming

•Ability to write well-documented, clean Javascript code

•Rock solid at working with third-party dependencies and debugging dependency conflicts.

•Familiarity with native build tools, like XCode, Gradle {{Android Studio, IntelliJ}}

•Understanding of REST APIs, the document request model, and offline storage

•Experience with automated testing suites, like {{Jest or Mocha}}

•Continuously measuring, driving and optimizing the non-functionals like the app size, memory usage, battery usage, storage space, the page load elapsed time, the image load, the video playback and the app open elapsed time.

•Driving the platform dev-sec-ops strategy by fully automating the development, test, code quality and security checks, build and monitoring processes

•Creating SDK out of the mobile platform which can be integrated with any third-party mobile app of our strategic business partners.

•Leveraging the device farm set up with the cloud provider to test the app against a suite of android and ios devices and their respective OS versions

•Strong experience in monitoring the application performance/stability using Firebase.

•Develop and maintain code/design documentation to ensure that the architecture is well-documented and communicated to all stakeholders.

•Developers and engineers to help them understand and implement the application architecture.

•Proficiency in project management tools like JIRA etc, code versioning tools such as Bitbucket and GIT

•Proficiency in following CI/CD guidelines and ensuring zero touch build/deploy and test.

Behavioral

Essential

Desired

Interpersonal skills

Communication skills

Creative thinking skills

Supervising/Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

HIncumbent Characteristics

Essential

Desired

Qualification

Bachelor or equivalent degree in computer Science, Information systems, Engineering

Experience

Min 5 to 7 years of experience as per the grade



  • Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    A key role within Aegis Customer Support Services Pvt Ltd, the Customer Service Manager will be responsible for managing a team of representatives offering customer support. The ideal candidate will have a thorough understanding of the customer service process and be able to oversee its implementation effectively.Key Responsibilities:Team Management: Manage...


  • Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    Key Responsibilities:As a key member of our team, you will be responsible for managing a team of representatives who provide exceptional customer support.Leadership and Team Management:Oversee the customer service process to ensure seamless delivery of support services.Develop and implement policies and procedures to enhance customer satisfaction.Plan and...


  • Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...


  • Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...


  • Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...


  • Bengaluru, Karnataka, India Kennametal, Inc. Full time

    Job Title: Channel Management and Customer Service LeaderKennametal Inc. is a leading provider of innovative solutions for the global aerospace, automotive, and industrial markets. We are seeking a highly skilled Channel Management and Customer Service Leader to join our team.Job Summary:The Channel Management and Customer Service Leader will be responsible...


  • Bengaluru, Karnataka, India Kennametal Full time

    Job Title: Customer Service SupervisorDescription: Kennametal Inc. is seeking a Customer Service Supervisor to drive sales efficiency and enhance customer satisfaction. The ideal candidate will possess strong analytical skills, a customer-centric mindset, and the ability to collaborate effectively across departments.Key Responsibilities:Manage relationships...


  • Bengaluru, Karnataka, India Kennametal Full time

    Job Title: Channel Management and Customer Service LeaderKennametal Inc. is seeking a highly skilled Channel Management and Customer Service Leader to drive sales efficiency and enhance customer satisfaction. As a key member of our team, you will be responsible for managing relationships with distribution partners, optimizing sales processes, and ensuring...


  • Bengaluru, Karnataka, India Kennametal Full time

    Job Title: Channel Management and Customer Service LeaderKennametal Inc. is seeking a highly skilled Channel Management and Customer Service Leader to drive sales efficiency and enhance customer satisfaction.Key Responsibilities:Manage relationships with distribution partners to optimize sales processes and ensure seamless communication between sales teams...


  • Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    Looking for Excellent communication. International Voice process. Background verification. Customer support. Benefits - Two way cab facility within the hiring boundary. Quarterly Bonus & Performance based incentives are available. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹250,000.00 - ₹320,000.00 per year **Benefits**: -...


  • Bengaluru, Karnataka, India Ninjacart Full time

    About the RoleNinjacart is seeking a highly motivated and results-driven Agile Distribution Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the stability and weekly profitability of our last-mile distribution partners in assigned geographical locations.Key ResponsibilitiesMaintain an optimal fleet for...


  • Bengaluru, Karnataka, India PradeepIT Consulting Services Pvt Ltd Full time

    Job Title: SAP Sales Distribution ConsultantJob Description:We are seeking an experienced SAP Sales Distribution Consultant to join our team at PradeepIT Consulting Services Pvt Ltd.The ideal candidate will have a strong background in SAP Sales Distribution, with a minimum of 8-10 years of experience in the field.Responsibilities will include implementing,...


  • Bengaluru, Karnataka, India Futé Services Full time

    At Futé Services, we are seeking a highly skilled Customer Service Team Manager to oversee our customer service process. Key responsibilities include:Team Management: Lead and manage a team of customer support representatives to ensure seamless service delivery.Customer Service Process: Develop and implement effective customer service processes to enhance...


  • Bengaluru, Karnataka, India Ninjacart Full time

    About NinjacartNinjacart is a pioneer in agritech, fostering a culture of innovation and developing professionals who pioneer new ideas, simplify customer experiences, and impact the lives of millions.As a Stability and Profitability Manager, you will be responsible for the complete ownership of the stability and weekly profitability of Last Mile...


  • Bengaluru, Karnataka, India Kennametal, Inc. Full time

    Job Title: Customer Service SupervisorKennametal Inc. is a leading provider of innovative solutions for the global aerospace, automotive, and industrial markets. We are seeking a highly skilled Customer Service Supervisor to join our team in India.Job Summary:The Customer Service Supervisor will be responsible for driving sales efficiency and enhancing...


  • Bengaluru, Karnataka, India Kennametal, Inc. Full time

    Kennametal Inc. is a leading provider of innovative solutions for the global aerospace, automotive, and industrial markets. We are seeking a highly skilled Customer Service Supervisor to join our team in India.The successful candidate will be responsible for driving sales efficiency and enhancing customer satisfaction through effective channel management and...


  • Bengaluru, Karnataka, India Microchip Technology Full time

    Job Title: Distribution Client Engagement ManagerWe are seeking an experienced and motivated Distribution Client Engagement Manager to join our team in Bangalore. In this role, you will be responsible for managing global and local distribution partners across all industry segments, driving business generation, and spearheading special initiatives within the...


  • Bengaluru, Karnataka, India Kennametal Full time

    Kennametal Inc., a leader in materials science and technical expertise, is seeking a highly skilled professional to drive sales efficiency and customer satisfaction as a Channel Management, Sales Operations, and Customer Service Specialist.Job Description:The ideal candidate will be responsible for managing relationships with distribution partners,...


  • Bengaluru, Karnataka, India Kennametal, Inc. Full time

    Kennametal Inc. is a leading materials science company that brings together technical expertise, innovative thinking and superior customer service to help businesses succeed. Our tools, materials and wear-resistant solutions enable customers to run longer, cut faster and machine with greater precision.We are seeking a skilled professional to lead our Channel...


  • Bengaluru, Karnataka, India Kennametal, Inc. Full time

    Kennametal Inc., a leading materials science and technology company, seeks a Customer Service Supervisor to drive sales efficiency and enhance customer satisfaction. This role involves managing relationships with distribution partners, optimizing sales processes, and ensuring seamless communication between sales teams and customers.Key...