EV Service Advisor- Pan India

3 weeks ago

Gurugram, India 2coms Full time
Job Description
We have an excellent opportunity for male candidates for the EV Service Advisor Role.

***SPOT JOINING***

About Client:

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Role: EV Service Advisor

Roles & Responsibilities

 Service Advisor


Roles & Responsibilities

Customer Interaction & Requirements Gathering
• Greet customers and understand their service requirements.
• Manage service appointments, ensuring timely flow and reducing customer wait times.
• Conduct a preliminary inspection of the vehicle with the customer to note down any visible issues or damage.

Job Card Creation & Workflow Coordination
• Create a detailed Job card with vehicle data, diagnosis, estimated working hours, completion date, and estimate of costs.
• Explain the work to be done to the customer, providing cost estimation and necessary information.
• Explain the jobs mentioned on the job card to the Lead Technician.
• Coordinate with the Lead Technician to ensure smooth workflow and timely completion of service jobs.
• Organize test drives with the Service Champion and Lead Technician to ensure accurate diagnosis.

Customer Approvals & Communication
• Obtain customer approval for any extensions to the service order and communicate this information to the Lead Technician.
• Maintain regular communication with customers, updating them on the progress of their vehicle service.

Issue Resolution & Upselling
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Upsell additional services and products when appropriate.

Payment & Post-Service Engagement
• Assist customers with the payment process, ensuring clarity in invoicing and handling any billing discrepancies.
• Follow up with customers after service completion to ensure satisfaction and maintain records.
• Update customer feedback and escalate any unresolved complaints.

Vehicle Handover
• Handover the vehicle to the customer, explaining the jobs completed during the service

Skills Required Mandatory Skills

• Should have excellent communication, customer service skills & business acumen.
• Knowledge of 2-wheeler or 4- wheeler service and repair processes, preferably 2W EV knowledge
• Ability to explain technical information to customers.
• Strong problem-solving and conflict resolution skills.
• Multitasking and time management abilities.
• Patience and empathy when dealing with customer concerns.
• IT or DMS working knowledge.
• Basic computer skills for data entry and documentation.

Preferable Skills - 2W EV Knowledge

• Understanding of battery SOC (State of Charge), deep discharge, and charging/discharging processes.
• Knowledge of wiring diagrams, sensor management, and electrical circuits.
• Familiarity with BLDC motors, Hall sensors, and the working principle of Magneto.
• Knowledge of CDC (Charging-discharging) working cycles.
• Experience with battery BMS, connector placement, controllers and cell rotation principles.




RequirementsExperience: Minimum 1.5 years of experience

Education qualification: - Any Graduate or ITI in Electrical, or Diploma in Electrical & electronic Engg.



BenefitsUpto 23000 CTC including  PF+ ESIC

Requirements
Only male candidate. Min qualification: 12th+diploma/ graduation/post-graduation Min experience: 1 year in an automobile industry in service sector.

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