Lead-Projects, Operations

6 days ago

Mumbai, India IDFC FIRST Bank Full time

Role/ Job Title:  Lead-Projects, Operations & Service Delivery Excellence

Function/ Department : Wholesale Banking Operations

Job Purpose:

Responsible for managing key transformation projects, independently or along with Subject Matter Expert. Track progress, Lead from the front, hold relevant teams accountable and ensuring the right outcomes. Responsible for implementing Quality controls and monitoring mechanism for Wholesale Branch Operations & Client Servicing| CAD & Lending operations unit. Effectively run the governance for weekly reviews & other periodic all-hands meetings with teams within Branch Operations & Client Servicing| CAD & Lending Operations.

Roles & Responsibilities:

List the primary deliverables that this individual will have to be responsible for, with a clear focus on keywords that help candidates/recruiter gauge the requirement. Responsible for managing key transformation projects, independently or along with Subject Matter Expert. Track progress, Lead from the front, hold relevant teams accountable and ensuring the right outcomes. Responsible for implementing Quality controls and monitoring mechanism for Wholesale Branch Operations & Client Servicing| CAD & Lending operations unit.  Constantly review, improve and manage production measurement tools and standards across teams within unit. Support delivery of defined management information reports on time and with accuracy, including dashboards for senior management.  Effectively run the governance for weekly reviews & other periodic all-hands meetings with teams within Branch Operations & Client Servicing| CAD & Lending Operations. Effectively run the governance for KPI review with Head of Branch Operations & Client Servicing| CAD & Lending Operations; monitoring adherence to quality systems, targets across all quadrants . cost, service, risk and people. Refine the metrics on an ongoing basis and stabilize the data collection and computing methodologies to minimize input and maximize output.  Support any other requirement and or analysis by collaborating across other wholesale banking operations units/ business/COO functions. Establish transparent and objective metrics to measure the change, . before and after; deliver customer satisfaction, improved efficiency, enhanced controls, etc. Managing and maintaining all the dashboards for unit- projects, costs and savings, hiring, volumes, KPIs, budget etc and providing the details to departments as and when required.  Effectively run the governance for KPI review with Head of Branch Operations & Client Servicing| CAD & Lending Operations; monitoring adherence to quality systems, targets across all quadrants . cost, service, risk and people.

Educational Qualifications:

Graduation: Any Graduate

Professional Qualification/Certification: Any Professional Degree

Experience: 5 to 10 years of relevant experience Projects & Service Delivery

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