Director of Rooms

2 months ago

New Delhi, India Shangri-La Full time

Job Summary/Purpose :

Provides guest services as well as supervision, direction and leadership in the Rooms Division in accordance with the objectives, performance and quality standards established by Shangri‐La Hotels & Resorts and the hotel.

Key Responsibilities:

To have complete knowledge of the operational systems of all departments in the Rooms Division. Establishes and maintains division organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy. Reviews departmental programmes to ensure development of future department heads. Creates a positive and highly motivated working environment that promotes and develops teamwork. Utilizes and develops communication tools and channels for the dissemination of information and workflow amongst all the departments in the Rooms Division and other divisions in the hotel. Reviews collaterals, quality standards and service standards on regular basis and ensures compliance to Shangri‐Las Quality Standards, Corporate ID Manual and Book of Specifications. Prepares the budget for the Rooms Division. Manages expenses through planning of needs, review of purchase orders and labour standards. Maximizing occupancy, ATR and Rooms Profit through driving upsells. Conducts quality checks of guest floors, public areas and other facilities.

Requirements:

Degree in Hotel Management. Working as Director of Rooms or Minimum 2 years as Assistant Director of Rooms in a large international luxury hotel. 10 yrs of management experience. Commitment to professional values and integrity. Outgoing and people oriented & motivator with effective human relations skills. Self-starter Indian Resident is preferred.

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