Technical Specialist

4 months ago

Mumbai, India NTT Full time
JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.

What you'll be doing

Knowledge and Attributes:

• Installing, configuring, and supporting Cisco routers and Switches.

• In-depth exposure to Cisco ACI.

• Updating Network equipment to the latest firmware releases.

• Replacing faulting network hardware components when required.

• Reporting network status to key stakeholders.

• Strong knowledge in Routing and Switching technology

• Knowledge of WAN technology such as MPLS, IPSEC, GRE, VPN, and DMVPN.

• Significant practical experience in troubleshooting connectivity issues

• Excellent communication and coordination skills within the technology

• Excellent problem-analysis and problem-solving skills applying creativity, innovation, and thinking out of the box approach when dealing with challenges.

• Routing- BGP, OSPF and Static

• In-depth exposure to the Cisco Nexus 9K family from installation, commissioning, and configuration (Mandatory). Practical experience with Cisco Nexus 9K family.

• Configure and manage VXLAN and WAN technologies.

• Collaborate with cross-functional teams to ensure network reliability and performance.

• Maintain accurate and up-to-date network documentation.

• Report network performance and issues to stakeholders.

• Ability to report technical information clearly to non-technical stakeholders.

• Ability to work under high pressure in challenging environments.

• Strong organizational skills and attention to detail.

• Minimum 8+ years of Experience in DC/DR Operations

• Should be graduate

Academic Qualifications and Certifications:

Any Graduate CCNP Certif

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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