Service Manager

4 weeks ago

Bengaluru, India Talent Bee Consulting Private Limited Full time

Organization :


A 35+ Year old and fastest growing manufacturer of quality & testing and calibration systems. Their product vertical has over 200+ models serving clients pan India and international.

ROLE : To manage the Service department team and handle customer service interactions, reports, and repairs

Effectively manage the team members, including technicians & advisors, to ensure team objectives goals/KPI are being carried out

Managing Installation, commissioning and Training of products online / at customer location through service team.

Managing customer complaints and Queries Logically and rationally

Trouble Shoot, Diagnose and Resolve Technical issues

Ensure Service engineer Visit customer for onsite diagnostic tests and resolution

Ensure Service engineer Repair and Services Electronics, Electrical and Mechanical Parts onsite or at our office.

Managing preventive maintenance effectively at customer site

Monitor and Review problem and Resolution reports

Give consolidated feedback's to internal teams to improve product quality and customer experience.

Promote service contracts and new products technically

Support internal teams during assembly, QC and verification if required

On time submission of Management Reports

Managing and Executing annual maintenance contracts

Developing and maintaining Customer relations

Effectively manages team members, including technicians and advisors, to ensure team objectives goals are being carried out.

Assists with or performs administrative tasks

Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations

Create, execute and improve service policy and process through the team members

Resolves service team problems and improves current service team methods to increase productivity and customer service

Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.

Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly

Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up-selling products and services and taking care of any customer concerns or complaints quickly and professionally.


Requirements

Valid Driving license with clean record.

Own two/Four- Wheeler for customer visits.

Experience : 10-15 yrs

Education : Electrical / Electronics & Software background

Location : Bangalore


Benefits

Salary : Upto 8 LPA

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