Service Delivery Manager
3 weeks ago
Experience in Managing SAP Projects. Preferred to have SAP background technical knowledge. Service portfolio, key areas Deep understanding of the contract and clear SLA ownership Accounts responsible of Fujitsu production as a whole Deep understanding of the customers business and customers technical environment. Excellent communication skills. Service portfolio, Internal services: SDM continuously develops Customers IT environment. SDM takes part and arranges regular customer meetings together with SM. SDM also arranges regular production team meetings. He is the voice and representative of the customer in service production. SDM is responsible of cost-efficient production model, together with service owners and service team managers. This includes ticket handling (personal queue), customer specific cost tracking and incident analysis Issue handling (in co-operation with respective team managers when needed). SDM makes sure that production teams reach their operational objectives in his/her account. SDM makes sure that exceptions, challenges and problems in production teams are handled accordingly. SDM takes the lead in Major incident management in customer specific major incidents. Problem management Problems are being followed and escalated to service owners / group managers when needed.Problem solving is a continuous process. SDM is responsible of root cause analysis and correctional tasks to prevent repeated incidents. Process to avoid these issues is agreed together with production responsible. Customer specific info up-to-date.Work instructions when needed 3rd party support information Contact information. As in whole, customer is needed to have good presentation skills to report to the customer while able to manage the customer in sync with Fujitsu best practices.He should be able to handle customer effectively with his/her communication and should be able to work without or with little support from higher management or SM.
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Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
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Service Delivery Manager
4 days ago
Bengaluru, India Mount Talent Consulting Pvt Ltd. Full timeURGENT REQUIREMENT ALERT !!! SAP SERVICE DELIVERY MANAGER EXPERIENCE-8 TO 16 YEARS LOCATION-ONLY BANGALORE IMMEDIATE JOINERS Act as a “Service Delivery Lead” to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-vendor environment. • The candidate must manage all the areas...
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Service Delivery Manager
23 hours ago
Bengaluru, India Krish Services Group Full timeCompany DescriptionKrish is committed to helping our customers achieve their technology goals and will always emphasize the success of our customers as our top priority and in building long-term and productive relationships. Krish's goal of adding the best value to its customers with a combination of the right technology, right people, and right costs is...
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Service Delivery Manager
20 hours ago
Bengaluru, India Krish Services Group Full timeCompany DescriptionKrish is committed to helping our customers achieve their technology goals and will always emphasize the success of our customers as our top priority and in building long-term and productive relationships. Krish's goal of adding the best value to its customers with a combination of the right technology, right people, and right costs is...
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IS Service Delivery Manager
3 days ago
Bengaluru, Karnataka, India ABB Full timeIS Service Delivery ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...
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IT Infrastructure Service Delivery Manager
2 days ago
Bengaluru, India Intuitive Surgical Full timeJob DescriptionWe seek a highly skilled and motivated IT Infrastructure Service Delivery Manager to join our dynamic team. The successful Delivery Manager will be responsible for overseeing the delivery of IT infrastructure services, ensuring operational excellence, and driving continuous improvement. This role requires a strategic thinker with a strong...
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IT Infrastructure Service Delivery Manager
5 days ago
Bengaluru, Karnataka, India Intuitive Surgical Full timeJob DescriptionWe seek a highly skilled and motivated IT Infrastructure Service Delivery Manager to join our dynamic team. The successful Delivery Manager will be responsible for overseeing the delivery of IT infrastructure services, ensuring operational excellence, and driving continuous improvement. This role requires a strategic thinker with a strong...
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IT Infrastructure Service Delivery Manager
5 days ago
Bengaluru, India Intuitive Full timeCompany Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse...
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IT Infrastructure Service Delivery Manager
5 days ago
Bengaluru, India Intuitive Surgical Full timeCompany DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team,...
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Senior Manager
1 month ago
Bengaluru, India ANSR Global Corporation Full timeJob Description: Summary: We are looking for an experienced leader for the role of Senior Manager Service Delivery as part of our Service Delivery team to manage a wide range of programs. You will be responsible for supporting the delivery and overall success of the GCCs. The goal is to ensure every program will be delivered successfully and add the...
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Senior Manager
2 months ago
Bengaluru, India ANSR Global Corporation Full timeJob Description:Summary:We are looking for an experienced leader for the role of Senior Manager Service Delivery as part of our Service Delivery team to manage a wide range of programs. You will be responsible for supporting the delivery and overall success of the GCCs. The goal is to ensure every program will be delivered successfully and add the highest...
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Senior Service Delivery Manager
5 hours ago
Bengaluru, India Black Box Full timeSUMMARYThe Senior Service Delivery Manager will have the overall responsibility for all aspects of Managed services, including responsive and consistent communications. The SDM serves as the client’s main point of contact for operational and escalation issues and is responsible and accountable for ensuring Black Box’s efficient execution of its...
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Senior Service Delivery Manager
3 hours ago
Bengaluru, India Black Box Full timeSUMMARYThe Senior Service Delivery Manager will have the overall responsibility for all aspects of Managed services, including responsive and consistent communications. The SDM serves as the client’s main point of contact for operational and escalation issues and is responsible and accountable for ensuring Black Box’s efficient execution of its...
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Service Delivery Management Specialist
2 weeks ago
Bengaluru, Karnataka, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
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Service Delivery
2 months ago
Bengaluru, India Nityo Infotech Full timeService delivery,CEM, End to end, IT Infra Experience Required 4 - 10 Years Industry Type IT Employment Type Permanent Location India Roles & Responsibilities Service delivery-CEM(customer Executive Management
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Service Delivery Manager
1 month ago
Bengaluru, India airbus Full timeJob Description: DescriptionCurrently, Airbus is looking for a Service Delivery Manager - Cybersecurity, to join the Cybersecurity for Extended Enterprise team in the Bangalore, India location.He/She will be part of the Digital function and is responsible for the day to day build & operation of the Global Cyber Security Team located in India. The...
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Assistant Manager, Service Delivery
2 weeks ago
Bengaluru, India ReSource Pro Full timePurpose of the Position:- In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate.- Leading the Service Delivery team, managing conflicts, and ensuring the team’s processes and tasks are carried out efficiently. Honing and leading the...
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Senior Service Delivery Manager
23 hours ago
Bengaluru, India Intellect Design Arena Ltd Full timeJob Role: Technical Service Delivery ManagerAbout Intellect Design Arena Ltd.Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, we are an authority on vertical and integrated products that enable institutions to meet their...
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Senior Service Delivery Manager
20 hours ago
Bengaluru, India Intellect Design Arena Ltd Full timeJob Role: Technical Service Delivery ManagerAbout Intellect Design Arena Ltd.Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, we are an authority on vertical and integrated products that enable institutions to meet their...
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Assistant Manager, Service Delivery
2 weeks ago
Bengaluru, India ReSource Pro Full timePurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company – a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the team’s processes and tasks are carried out efficiently. Honing and leading the improvement...