IS Service Delivery Manager

3 weeks ago

Bengaluru, Karnataka, India ABB Full time
IS Service Delivery ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as IS Service Delivery Manager at global grade 11 and will be part of IS Services Business Area for IS Domains division based in Bangalore, India. In this role you will be reporting to Regional Service Delivery Manager IMEA and will be responsible for responsible for building and providing specific, end-to-end IS solutions/services within the defined scope.

Your responsibilities
  • Acting as single point of contact (SPOC) towards IS Services Bangalore customer for all local retained infrastructure requirements such as front ending for customer engagements, collecting and prioritizing non-standard demand as well as qualifying and prioritizing requirements. Responsible for demand requests to provide effort, time and cost estimation (projects, new solutions, deployments and hand over to operational vendor) such as meeting/board room requirements
  • Initiating local IT Domain projects and monitors their execution ensuring complete delivery Acts as single point of contact (SPOC) towards country wide device management. Ensuring country demand vs actuals are governed resulting into better cost efficiency and responsible for managing suppliers towards OTS devices. Tracking and providing device related management reports to country or business area IS
  • Guiding LRI and OSS teams to ensure device compliance is in place. Initiating any disputes with supplier and ABB which results into cost savings for country, verifying and confirming the monthly consumption report vs actual consumption
  • Maintaining a good balance between demand, existing stocks and new procurement resulting into cost effective operations. Maintaining relationships with IS and business management at group level to clarify trade-offs for cost, time and demand and manages expectations and requirements for delivery of global IS services in IT Domain scope
  • Involving in large audit, merger and acquisition projects and major security issues and where needed be involved in major compliance incidents
  • Ensuring continuous service improvement of the Service Delivery function within Divisions, Functions and Group, including performance management and operational demand. Providing technical guidance and leadership for infrastructure demand
Your background
  • Bachelor's or Master's degree in Computer Science, Engineering or any related technical field
  • Experience of IS business performance and requirements management, ITIL 4 foundation certification is a must
  • Other ITIL professional certification, COBIT, Six Sigma, TOGAF desired Excellent IS development and operations skills and a deep understanding of the overall context of business processes and IS technologies
  • Strong experience in managing local IS Teams. Strong experience in managing country device management
  • Strong experience in leading IS vendors. Strong experience of identifying and resolving issues between team members or other teams
  • Excellent experience to figure out business requirements and how to translate into technical IS capabilities and solutions
  • Strong experience in project planning and execution as well as economic aspects of system management and life cycle
  • Strong knowledge of ITIL processes, IS technology, information management, computer systems, business engineering or similar
  • Fluent spoken and written English Cultural awareness and the ability to work in a complex, multicultural and global team
More about us

ABB's shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, HR Services provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

Work model: on site #LI-onsite

  • Service Delivery Manager

    1 month ago

    Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Manager – Service Delivery

    3 hours ago

    Bengaluru, Karnataka, India RPS Consulting Pvt. Ltd. Full time

    The Service Delivery Manager will be responsible for overseeing the delivery and operational aspects of our training programs. This role involves managing the sourcing team, maintaining relationships with vendors and trainers, ensuring high levels of customer satisfaction, and handling escalations. The ideal candidate will have a deep understanding of the...

  • Service Delivery Manager

    2 hours ago

    Bengaluru, Karnataka, India Krish Services Group Full time

    Company DescriptionKrish is committed to helping our customers achieve their technology goals and will always emphasize the success of our customers as our top priority and in building long-term and productive relationships. Krish's goal of adding the best value to its customers with a combination of the right technology, right people, and right costs is...

  • Manager – Service Delivery

    2 hours ago

    Bengaluru, Karnataka, India RPS Consulting Pvt. Ltd. Full time

    The Service Delivery Manager will oversee the delivery and operational aspects of training programs. This role requires managing the sourcing team, maintaining vendor and trainer relationships, ensuring customer satisfaction, and handling escalations.The ideal candidate should have a deep understanding of the training industry, exceptional organizational...

  • Service Delivery Manager

    9 hours ago

    Bengaluru, Karnataka, India Mount Talent Consulting Pvt Ltd. Full time

    URGENT REQUIREMENT ALERTSAP SERVICE DELIVERY MANAGEREXPERIENCE-8 TO 16 YEARSLOCATION-ONLY BANGALOREIMMEDIATE JOINERSAct as a "Service Delivery Lead" to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-vendor environment. The candidate must manage all the areas of service delivery...

  • Service Delivery Manager

    4 hours ago

    Bengaluru, Karnataka, India emagine Consulting Full time

    Job Title: Service Delivery Manager Job Description: Service Delivery manager, FinTech Financial Systems Location: Bangalore, India At , data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement...

  • Service Delivery Manager

    11 hours ago

    Bengaluru, Karnataka, India Krish Services Group Full time

    Company DescriptionKrish is devoted to assisting customers in reaching their technology objectives, always prioritizing customer success and fostering long-term and fruitful relationships. By leveraging the expertise and integrity of our consultants and tailored delivery processes, Krish aims to deliver optimal value to its customers through the right...

  • IT Infrastructure Service Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India Intuitive Surgical Full time

    Job DescriptionWe seek a highly skilled and motivated IT Infrastructure Service Delivery Manager to join our dynamic team. The successful Delivery Manager will be responsible for overseeing the delivery of IT infrastructure services, ensuring operational excellence, and driving continuous improvement. This role requires a strategic thinker with a strong...

  • IT Infrastructure Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Intuitive Surgical Full time

    Job DescriptionWe seek a highly skilled and motivated IT Infrastructure Service Delivery Manager to join our dynamic team. The successful Delivery Manager will be responsible for overseeing the delivery of IT infrastructure services, ensuring operational excellence, and driving continuous improvement. This role requires a strategic thinker with a strong...

  • IT Infrastructure Service Delivery Manager

    2 hours ago

    Bengaluru, Karnataka, India Intuitive Surgical Full time

    Job DescriptionWe seek a highly skilled and motivated IT Infrastructure Service Delivery Manager to join our dynamic team. The successful Delivery Manager will be responsible for overseeing the delivery of IT infrastructure services, ensuring operational excellence, and driving continuous improvement. This role requires a strategic thinker with a strong...

  • Service Delivery Manager

    5 hours ago

    Bengaluru, Karnataka, India Quorum Software Full time

    Service Delivery Manager Location: Pune, India or Bangalore, India Model of Work: Hybrid About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and...

  • IT Infrastructure Service Delivery Manager

    10 hours ago

    Bengaluru, Karnataka, India Intuitive Surgical Full time

    Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team,...

  • Service Delivery

    3 hours ago

    Bengaluru, Karnataka, India Nityo Infotech Full time

    Service delivery,CEM, End to end, IT InfraExperience Required 10 YearsIndustry TypeITEmployment TypePermanentLocationIndiaRoles & ResponsibilitiesService delivery-CEM(customer Executive Management

  • Senior Service Delivery Manager

    3 hours ago

    Bengaluru, Karnataka, India Black Box Full time

    SUMMARYThe Senior Service Delivery Manager will have the overall responsibility for all aspects of Managed services, including responsive and consistent communications. The SDM serves as the client's main point of contact for operational and escalation issues and is responsible and accountable for ensuring Black Box's efficient execution of its obligations....

  • Manager, Service Delivery, India

    5 hours ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique...

  • Service Delivery

    8 hours ago

    Bengaluru, Karnataka, India Nityo Infotech Full time

    Service delivery,CEM, End to end, IT Infra Experience Required Years Industry Type IT Employment Type Permanent Location India Roles & Responsibilities Service delivery-CEM(customer Executive Management

  • Service Delivery Management Specialist

    1 month ago

    Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Service Delivery Management Specialist

    2 weeks ago

    Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Service Delivery Management Specialist

    4 hours ago

    Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Service Delivery Manager

    10 hours ago

    Bengaluru, Karnataka, India INSIGHT GLOBAL SOLUTIONS Full time

    Required Skills and Experience : Bachelors +8 years of related experience or Masters +6 years of related technical experience. Experience managing software engineering teams in Enterprise Applications, consumer Web or SaaS products. Knowledge of Agile Principles and practices. Hands on implementation experience with Oracle Revenue Management Cloud Services....