Senior Executive-Operations

3 weeks ago

Bengaluru, India HealthCare Global Full time

ROLE DETAILS

Position Title [[tilte]] Department Operations Location Suchirayu, Hubli Reporting to Functional Administrative​​ Senior Manager-Operations

Job-Holder Specifications

QUALIFICATION
Basic Qualification / Education / Vocational Training
• Graduation: in any stream
• Post Graduation: MHA
Advanced Qualification / Certification / Specialist Training 
• NIL

EXPERIENCE
Minimum Experience
• 3 Years of Experience
Specific / Relevant Experience
• NIL

COMPETENCIES
Competence
Job competence.
Quality and Safety consciousness.
Commitment & initiative.
Initiative, punctuality & learning.
Adherence to work ethics, dependability.
Interpersonal relations.
Teamwork.
Communication.
Positive & empathetic attitude.
Computer Skills & Knowledge.

JOB RESPONSIBILITIES

Manage Medical Transcriptionists in a most effective & efficient manner. Ensure smooth & proper functioning of the department keeping in lieu with the departmental & organizational policies. Ensure ultimate utilization of man power & other resources. Manpower planning, roster management, proper scheduling & allocating of human resource. Bring in & maintain discipline (punctuality, grooming & other soft skills Etc.) in the department and retrain/take necessary disciplinary action to the defaulters. ​​​​​​​ Provide proper functional training to the new joinee. Ensure that the departmental quality standards & protocols, laid down by NABH, are implemented & maintained correctly and the same is highlighted in the departmental SOP & manual. Keep the quality dept. updated about the status of the departmental quality indicators. Develop & maintain proper coordinating with other departments for better operational efficiency of the respective floor, tower, department & organization as a whole.

JOB RESPONSIBILITIES-Continue

Assist management in organizing and conducting patient welfare programs. Ensure smooth functioning of the respective wards keeping in mind the patient/staff hygiene and comfort factor. Address patient/ staff grievances and counsel them accordingly, in case of any process variation, update the same to the concerned individual/department or management. Have a regular update on the patient’s outstanding bills and take necessary action once it gets triggered. Conduct departmental meeting on a periodical basis to address the staff’s concerns and instruct them about the recent updates. Address and report related incidents & complaints. Over view the day-to-day operation of the department/respective areas and ensure that the quality care is provided to each & every individual patient. Continuously strive for improving system, processes and quality of care provided to the patients. Get involved in the interview & staff selection process. Set KRA for the department staffs and review their performance appraisal. As a whole, ensure highest customer/employee satisfaction and adhere to the organizational goal, policy, procedure in each & every work process.

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