IT Support

1 day ago


Gurugram, India BluePi Consulting Private Limited Full time
AboutBluePi

BluePiConsulting partners with organizations to help them achieve higherlevels of maturity. Founded in 2012 it has today grown to serveseveral elished organizations across India & Australia.Selffunded the organization has its sales offices in Mumbai& Sydney besides its headquarters in Gurgaon. For over adecade BluePi has helped organizations transform their businessesby providing data driven business insights. It specializes incustom data ytics and AI/ML solutions that help drive businessoutcomes fororganizations.
TodayBluePi works with technology partners Amazon Web Services (AWS)Snowflake Google Cloud Platform (GCP) &Databricks.

Requirements
  • TechnicalSupport:Respond to IT support requests via phone email or inpersonproviding istance to resolve issuespromptly.

  • SoftwareMaintenance:Install configure and upgrade computers servers printers andsoftware ensuring properfunctionality.

  • Troubleing:Diagnose and trouble issues related to software and networkconnectivity forusers.

  • NetworkSupport:ist with network troubleing including wireless networks VPNconnections and cablingissues.

  • SystemUpdates:Ensure all systems are up to date with the latest security patchesand softwareupdates.

  • Doentation:Maintain accurate records of IT issues equipment inventory and userconfigurations.

Ss&Competencies:
  • Strongknowledge of Windows macOS and Linux operatingsystems.

  • Excellentproblemsolving and communicationss.

  • Abilityto prioritize and manage multiple taskssimultaneously.

  • Experiencewith Active Directory Office 365 and remote desktop tools is aplus.

  • Understandingof cybersecurity bestpractices.



Technical Support: Respond to IT support requests via phone, emailor in-person providing istance to resolve issues promptly. SoftwareMaintenance: Install, configure and upgrade computers, servers,printers and software ensuring proper functionality. Troubleing:Diagnose and trouble issues related to software and networkconnectivity for users. Network Support: ist with networktroubleing, including wireless networks, VPN connections andcabling issues. System Updates: Ensure all systems are up to datewith the latest security patches and software updates. Doentation:Maintain accurate records of IT issues, equipment inventory anduser configurations. Ss & Competencies: Strong knowledge ofWindows, macOS, and Linux operating systems. Excellentproblem-solving and communication ss. Ability to prioritize andmanage multiple tasks simultaneously. Experience with ActiveDirectory, Office 365, and remote desktop tools is a plus.Understanding of cybersecurity best practices.

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