Advocacy Operations Associate, Advocacy Operations
5 months ago
Responsibilities:
· Follows SOP or manager's instructions and ensures tasks are quality compliant
· Contributes to project improvement ideas, if applicable
· Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA
· Proactively raises issues/alarms to manager or stakeholders
· Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
· Maintains records of day-to-day work by updating trackers or workflow tools
· Meets predetermined and assigned productivity targets and quality standards.
BASIC QUALIFICATIONS
- Bachelor's degree- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- Speak, write, and read fluently in English-
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