Senior Executive EXL/SE/1008115
1 month ago
Job Description
Essential Duties & Responsibilities:
- Advance proficiency in MS Access and MS Excel is a must
- Should hold thorough knowledge of Tables, Relationships, Queries, Forms, Reports, Modules & Advanced Macros
- Identifying and understanding the requirements of the stakeholders with respect to database system that needs to be developed
- Developing and designing the database architecture per the given instruction and modifying them to accommodate the business requirements
- Design & develop user interface forms in MS Access & MS Excel, troubleshooting the issues around it
- Should have capability to prepare metric report, consolidation dashboards, complex problem solving, critical thinking & decision making
- Consolidation and integration of data from multiple source in to single reporting environment
- Prepares intraday reports on staff attendance
- Communicate with management and operations team to ensure compliance with company standards
- Collaborate with Fulfillment Operations Department Management on identifying opportunities to further optimize our workforce
- Performs any other related duties as required or assigned
- 2+ Years experience in Workforce Management, preferably in contact centers with at least 50 employees
- Experience with Workforce Management activities like scheduling, performance tracking, reporting
- Demonstrated strong analytical skills, with emphasis on forecasting
- Ability to work alone with Team with minimum supervision, occasionally under time pressure and on several tasks at the same time
- Ability to effectively communicate orally and in writing with co-workers, management of teams, other Departments, vendors, and outside agencies, including being sensitive to professional ethics
Minimum Work Experience:
- Minimum of 2-year MIS experience in a call center backoffice process
Skills Requirements:
- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
- Solid critical thinking, problem solving, and interpersonal skills
- Demonstrates ability to give and receive feedback with peers and business partners
- Ability to work independently with minimal supervision
- Must demonstrate sound arithmetic, analytical and problem solving ability.
- Ability to adapt to workload and multitask with attention to detail in a dynamic environment.
- Excellent verbal, written and comprehension skills
- Ability to scrub, dissect and shape data, create customized reports.
- Good Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.
- Create forecasts, schedules and IDPs, run scenarios inside a WFM tool
- Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
-
Senior Executive EXL/SE/1008226
1 month ago
pune, India exl Full timeJob Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence Reports to AM / Lead AM / Manager – Quality Excellence Permanent/ Temporary Permanent Span of Control NA Location All EXL Service Delivery Centers Basic Function The QCA is responsible for monitoring...
-
Senior Executive EXL/SE/1008226
1 month ago
Pune, India exl Full timeJob Description Position Title, Responsibility Level Sr. Executive - Quality Compliance Analyst Function Quality & Process Excellence Reports to AM / Lead AM / Manager – Quality Excellence Permanent/ Temporary Permanent Span of Control NA Location All EXL Service Delivery Centers Basic Function The QCA is responsible for monitoring calls/...
-
Lead Assistant Manager EXL/LAM/1019134
6 days ago
Pune, India exl Full timeJob DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...
-
Senior Executive EXL/SE/1002995
2 months ago
Pune, India exl Full timeJob Description Ability to navigate multiple systems and applications Ability to analyze information to execute upon various tasks Ability to produce high quality outcomes in a highly productive environment. Ability to make sound judgments based on available information. Understanding of underwriting concepts, Policy administration systems and...
-
Senior Executive EXL/SE/1002417
2 months ago
pune, India exl Full timeJob Description Ability to navigate multiple systems and applications Ability to analyze information to execute upon various tasks Ability to produce high quality outcomes in a highly productive environment. Ability to make sound judgments based on available information. Understanding of underwriting concepts, Policy administration systems...
-
Senior Executive EXL/SE/1002417
2 months ago
Pune, India exl Full timeJob Description Ability to navigate multiple systems and applications Ability to analyze information to execute upon various tasks Ability to produce high quality outcomes in a highly productive environment. Ability to make sound judgments based on available information. Understanding of underwriting concepts, Policy administration systems and...
-
Senior Executive EXL/SE/1011977
1 month ago
Pune, India exl Full timeJob Description Job Advert The Day to Day… You will produce actionable reporting and provide insights for Next Brands. This will involve using various data sources to visualise information using reporting suites and tools such as PowerBi & Databricks to communicate often complex data into clear reporting. In addition, you will look for...
-
Senior Executive EXL/SE/1011977
1 month ago
pune, India exl Full timeJob Description Job Advert The Day to Day… You will produce actionable reporting and provide insights for Next Brands. This will involve using various data sources to visualise information using reporting suites and tools such as PowerBi & Databricks to communicate often complex data into clear reporting. In addition, you will look...
-
Executives EXL/E/1023568
2 weeks ago
pune, India exl Full timeJob Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees. The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions...
-
Executives EXL/E/1023568
4 weeks ago
Pune, India exl Full timeJob Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees. The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs. The primary interactions would...
-
Executives EXL/E/1008503
1 month ago
pune, India exl Full timeJob Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...
-
Executives EXL/E/1008503
1 month ago
Pune, India exl Full timeJob Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess...
-
Manager EXL/M/1035580
2 weeks ago
pune, India exl Full timeJob Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes direct client interactions for any questions and issues around SLA’s. The role...
-
Manager EXL/M/1035580
2 weeks ago
Pune, India exl Full timeJob Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes direct client interactions for any questions and issues around SLA’s. The role continually...
-
Senior Executive EXL/SE/1002981
2 months ago
pune, India exl Full timeJob Description Desirable Skills Ability to read and comprehend English language in clear and precise manner Reasoning Skills Problem Solving Eye for detail Technical Skills Good computer navigation skills Typing speed of 25 Words per Minute with 95% Accuracy Basic knowledge of Microsoft Office, Outlook and Excel ...
-
Senior Executive EXL/SE/1003357
2 months ago
pune, India exl Full timeJob Description Preferred knowledge of the London market insurance industry, Gathering and updating the data into the client systems Evaluate incoming applications, interpret necessary information for completing assigned tasks Indexing and filing of documents electronically on Provided Systems Contact relevant parties to obtain missing...
-
Senior Executive EXL/SE/1005858
2 months ago
pune, India exl Full timeJob Description Preferred knowledge of the London Market insurance industry Gathering and updating the data into the client systems Evaluate incoming applications, interpret necessary information for completing assigned tasks Indexing and filing of documents electronically on Provided Systems Contact relevant parties to obtain missing...
-
Senior Executive EXL/SE/999426
2 months ago
pune, India exl Full timeJob Description Able to work on client applications, have knowledge of London Market, Llyods Market Insurnace and workflow. Able to work with minimal supervision Demonstrated mastery of processing, policy rating and policy issuance systems. Solves problems effectively; identifies the relevant issues, gathers needed information and input,...
-
Senior Executive EXL/SE/1030559
2 weeks ago
pune, India exl Full timeJob Description Preferred knowledge of the UK London market insurance industry Gathering and updating the data into the client systems Evaluate incoming applications, interpret necessary information for completing assigned tasks Indexing and filing of documents electronically on Provided Systems Contact relevant parties to obtain missing...
-
Senior Executive EXL/SE/1006280
2 months ago
pune, India exl Full timeJob Description Position Title, Responsibility Level Real-Time Analyst Function Workforce Management Reports to WFM Manager Permanent/ Temporary Permanent Span of Control - Location India Basic Functions Responsible for intra-day management processes for operations located in...