Senior Executive EXL/SE/1002417

Job Description Basic Function As an associate / Sr. Associate in Claims Processing, your role is vital in ensuring accurate claim resolution in a dynamic, fast-paced environment that prioritizes exceptional customer service. This position requires a responsible for timely and accurate payment of Vendor payment, sending letters and other...

Job Description Basic Function The SME is responsible to train new hires on client Standards and procedures. Also, mentor associates to identify performance gaps and build remediation plan.  Process Description: Essential Functions Train new hires on client Standards and procedures  Mentor associates to identify performance gaps and...

Job Description Basic Function The QCA is responsible for monitoring calls/ transactions, reporting, and feedback to the agent. Essential Functions Conduct Transaction Monitoring as per guidelines defined in the QSD. Provide feedback to associates based on monitoring results. Prepare transaction monitoring reports and ensure timely and...

Job Description Process Trainer – Communication specialist Key Responsibilities: Assessment and Planning: Conduct initial language proficiency assessments to determine learners' starting levels.Develop personalized learning plans based on assessment results and learners' goals. Instruction and Coaching: Enhance communication skills by...

Job Description Preferred knowledge of the UK insurance industry Gathering and updating the data into the client systems Evaluate incoming applications, interpret necessary information for completing assigned tasks Indexing and filing of documents electronically on Provided Systems Contact relevant parties to obtain missing information (as...

Job Description Essential Duties & Responsibilities: - Manage the scheduling/forecasting process of the program - Create agent schedules, IDPs and make necessary adjustments as necessary - Acts as backup for the WF Manager - Manage employee information changes inside WFO system - Communicate effectively with internal and external customers -...

Job Description Responsible for intra-day management processes for operations located in Pune, India. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers. Efficiently manage intra-day staffing and service level. For Scheduler: Efficiently manage intra-day staffing and service level ...

Job Description Able to work on client applications, have knowledge of London Market, Llyods Market Insurnace and workflow. Able to work with minimal supervision Demonstrated mastery of processing, policy rating and policy issuance systems. Solves problems effectively; identifies the relevant issues, gathers needed information and input, applies...

Job Description Preferred knowledge of the London Market insurance industry, having knowledge of Underwriting process Interpret necessary information for completing assigned tasks Responsible to handle high volume of transactions and identify scenarios demanding escalation to supervisor to avoid negative business (process or financial) impact ...

Job Description Job Role and Summary   Should be able to perform tasks related to on page optimizations. He or she will be able to manage and update Google Store Listings, will crawl URLs and generate XML sitemaps and create keyword and website reports. Duties and Responsibilities Conduct SEO for fashion, retail and homeware websites Create...

Job Description 1) The QCA is responsible for monitoring Calls/Transactions. 2) Collect data on the CTQs as defined in the SLA and track the same through PROMPT. 3) Raise issue-based feedback immediately as per the feedback process. 4) Assist the assistant manager in identifying the training needs for the agent and provide appropriate feedback to...

Job Description Job Role and Summary Should be able to perform tasks related to content writing and content auditing. Duties and Responsibilities Research industry-related topics – Fashion & Retail Write clear marketing copy to promote our products Proof read and edit blog posts before publication Submit work to client for input and...

Job Description Key Responsibilities: Facilitate process training to the New Hires. Handhold and provide floor support to agents in their initial days of going Live. Regular assessments/knowledge check and provide feedback Conduct Training needs analysis and help support agents to improve performance Ensure materials, including manuals, guides,...

Job Description Role: Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process...

Job Description Role/Responsibility • Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.  • Documented monthly/half yearly performance review of Assistant Managers. • Execute quarterly and...

Job Description Role / Responsibilities: • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements • Provide coaching and feedback to team members to enable them to improve their performance • Assist new hires such that they are productive on the floor in the shortest possible time frame...

Job Description Basic Function People Management, Process Management and Client Interaction Performance Parameters Improved Gross Margins Employee Satisfaction, people development and morale. Building people capability Attrition within target levels. Improvement in quality and productivity. Process performance – as per KPIs over the...

Job Description Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Position Overview The primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to...

Job Description Job Role and Summary The team works on the data and reporting for the next website, Sending task confirmation to clients on standard email templates. Complete work as per the quoted timescales Duties and Responsibilities  Complete work as per the quoted timescales Comprehend and action as per instructions received Issues to be...

Job Description Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related visits at the property and managing their contracts. Average Handle Time  Quality Assurance (Finished Product Quality ) Measurement of the customer service representative’s skills Authentication - Measurement of...