Manager EXL/M/1013054

3 weeks ago


Pune, India exl Full time

Job Description

Role / Responsibilities:
• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
• Provide coaching and feedback to team members to enable them to improve their performance
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Escalations management and resolution
• Provide inputs on process and system to the team members
• Client interaction, where required at the level of supervisors
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
• Documented monthly/half yearly performance review of Assistant Managers / Lead Assistant Managers
• Execute quarterly and annual appraisals of Assistant Managers / Lead Assistant Managers and consequent development of processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and TL
• Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
• Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.
• Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
• Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.

Competencies & Skills:
1. Strong people management and leadership skills.
2. Capability to conduct an appraisal discussion and assess different levels of performance and potential.
3. Capability to communicate with large teams.
4. Process Excellence Methodology.
5. Appreciation of the domain needs of the process and its key drivers.
6. Reasonable level of business perspective regarding the internal functioning of BPO/EXL.
7. Good networking capability and Client facing skills.


  • Manager EXL/M/1013054

    3 weeks ago


    pune, India exl Full time

    Job Description Role / Responsibilities:• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements• Provide coaching and feedback to team members to enable them to improve their performance• Assist new hires such that they are productive on the floor in the shortest possible time...

  • Manager EXL/M/1013054

    2 months ago


    pune, India exl Full time

    Job Description Role / Responsibilities:• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements• Provide coaching and feedback to team members to enable them to improve their performance• Assist new hires such that they are productive on the floor in the shortest possible time...


  • Pune, Maharashtra, India exl Full time

    Job Description Role / Responsibilities: Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance Assist new hires such that they are productive on the floor in the shortest possible time frame Escalations...


  • Pune, Maharashtra, India exl Full time

    Job Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA's and KPI's are met. This job also includes direct client interactions for any questions and issues around SLA's. The role continually involves...

  • Manager EXL/M/1035580

    3 weeks ago


    pune, India exl Full time

    Job Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes direct client interactions for any questions and issues around SLA’s. The role...

  • Manager EXL/M/1035580

    1 month ago


    pune, India exl Full time

    Job Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes direct client interactions for any questions and issues around SLA’s. The role...

  • Manager EXL/M/1035580

    1 month ago


    Pune, India exl Full time

    Job Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes direct client interactions for any questions and issues around SLA’s. The role continually...

  • Manager EXL/M/1035580

    3 weeks ago


    Pune, India exl Full time

    Job Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes direct client interactions for any questions and issues around SLA’s. The role continually...


  • Pune, India exl Full time

    Job DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...


  • Pune, Maharashtra, India exl Full time

    Job DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...


  • Pune, Maharashtra, India exl Full time

    Job Description Lead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment): EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We...


  • Pune, India exl Full time

    Job DescriptionJob Title: Machine Learning Engineer (Manager - Band B2/ C1)Company Name:EXL ServicesLocation:Bangalore/Noida/Pune/Hyderabad/Gurgaon/ WFH ModeEducation:B.E. / B. Tech / M.E. / M. Tech / MCAExperience Required:4+ years of relevant experienceJob Responsibilities:Model Deployment and Management:Drive ML prototypes into production ensuring...


  • Pune, India exl Full time

    Job DescriptionBand C2/D1 level resource for EXL Digital team to be based out of NCR and Bangalore.Beyond the foundational skills in problem-solving, Python coding, and the ability to navigate through challenges, this role requires expertise in deploying models into productionLeadership skills are important, as the Senior Data Scientist will review the work...


  • Pune, India exl Full time

    Job Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees.  The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs.  The primary interactions would...


  • pune, India exl Full time

    Job Description The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees.  The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs.  The primary interactions...


  • pune, India exl Full time

    Job Description Job Title: Machine Learning Engineer (Manager - Band B2/ C1) Company Name: EXL Services Location: Bangalore/Noida/Pune/Hyderabad/Gurgaon/ WFH Mode Education: B.E. / B. Tech / M.E. / M. Tech / MCA Experience Required: 4+ years of relevant experience Job Responsibilities: Model Deployment and Management:...


  • Pune, Maharashtra, India exl Full time

    Job Description Job Title: Machine Learning Engineer (Manager - Band B2/ C1) Company Name: EXL Services Location: Bangalore/Noida/Pune/Hyderabad/Gurgaon/ WFH Mode Education: B.E. / B. Tech / M.E. / M. Tech / MCA Experience Required: 4+ years of relevant experience Job Responsibilities: Model Deployment and Management: Drive ML...

  • Manager EXL/M/1035580

    2 weeks ago


    Pune, India exl Full time

    Job DescriptionBasic FunctionUnder the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes direct client interactions for any questions and issues around SLA’s. The role continually involves...

  • Manager EXL/M/1030031

    2 weeks ago


    Pune, India exl Full time

    Job Descriptionoles and ResponsibilitiesTo design and implement effective people strategy for BU. Work with HR leader and functional heads to increase effectiveness of talent to achieve organizational / functional goals.To drive People Strategy in conjunction with the BU leaders and HR Lead which helps achieve the desired people outcomes for the...


  • Pune, Maharashtra, India exl Full time

    Job Descriptionoles and ResponsibilitiesTo design and implement effective people strategy for BU. Work with HR leader and functional heads to increase effectiveness of talent to achieve organizational / functional goals.To drive People Strategy in conjunction with the BU leaders and HR Lead which helps achieve the desired people outcomes for the...