Assistant Manager EXL/AM/1087400

Job Description : Training Assistant Manager Position Overview: The Training Manager / AM Training will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill business requirements. They assess the needs of a business, implement training and development plans, and...

Job Description The AM will be responsible for leading a team of advisors, ensuring they deliver high-quality results in line with company goals. This role involves managing the performance of team members, driving client satisfaction, and ensuring the timely completion of tasks. The ideal candidate to have strong leadership skills, a focus on people...

Job Description Role / Responsibilities: • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements • Provide coaching and feedback to team members to enable them to improve their performance • Assist new hires such that they are productive on the floor in the shortest possible time frame...

Job Description Role/Responsibility • Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.  • Documented monthly/half yearly performance review of Assistant Managers. • Execute quarterly and...

Job Description Role: Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process...

Job Description Manage team and ensure quality and productivity targets are met Preferred knowledge of the UK insurance industry Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance.  Assist new...

Job Description Manage team and ensure quality and productivity targets are met Preferred knowledge of the Lloyds Market, Submission, Bureau and UK insurance industry  End to end understanding of Pre and Post Bind activities Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide...

Job Description We are seeking a skilled and motivated Operations Team Manager to oversee and lead a dynamic team of 15-20 professionals. The ideal candidate will possess a blend of analytical acumen, team management expertise, and a proven track record in performance and quality management. This role is crucial for driving operational excellence,...

Job Description Team management, coaching and feedback abilityEffectively manage queue and balancing work loadsUnderstanding of underwriting concepts, Policy administration systems and business rulesExperience in managing UW processesExcellent communication & comprehension skills Listening and comprehensionProficient in excel,...

Job Description CommunicationSpeaks, writes, converses fluently and convincingly with team members / customers.Quality OrientationShows awareness of goals and standards. Follows through to ensure that quality and productivity standards are met.People ManagementCooperates, supports and works well with others in pursuit of team goals.Problem...

EXL’s 15+ years old ACTUARIAL practice is a multi-disciplinary group with an industry focus on the insurance sector (like Property & Casualty, Life Insurance, Health care, Retirement Benefits, Reinsurance). Our actuarial practice has a reputation for strong quantitative expertise and thought leadership in the industry. Through these years, our experienced...

Job Description 1) The QCA is responsible for monitoring Calls/Transactions. 2) Collect data on the CTQs as defined in the SLA and track the same through PROMPT. 3) Raise issue-based feedback immediately as per the feedback process. 4) Assist the assistant manager in identifying the training needs for the agent and provide appropriate feedback to...

Job Description Basic Function The QCA is responsible for monitoring calls/ transactions, reporting, and feedback to the agent. Essential Functions Conduct Transaction Monitoring as per guidelines defined in the QSD. Provide feedback to associates based on monitoring results. Prepare transaction monitoring reports and ensure timely and...

Job Description Basic Function As an associate / Sr. Associate in Claims Processing, your role is vital in ensuring accurate claim resolution in a dynamic, fast-paced environment that prioritizes exceptional customer service. This position requires a responsible for timely and accurate payment of Vendor payment, sending letters and other...

Job Description Basic Function As an associate / Sr. Associate in Claims Processing, your role is vital in ensuring accurate bill review and data entry items attached on email received in system. Their roles involves in decision making to match the correct bill, review the claim and data entry. This position requires a Lean approach, technical...

Job Description Basic Function- Handling inbound/outbound calls from the customers Customer service for claims & policy Admin Essential Functions- Ensure the activities are performed in accordance with compliance rules & agreed terms (internal and external) Follow-up with internal/ external customers for information/ query resolution  Any...

Job Description Basic Function The SME is responsible to train new hires on client Standards and procedures. Also, mentor associates to identify performance gaps and build remediation plan.  Process Description: Essential Functions Train new hires on client Standards and procedures  Mentor associates to identify performance gaps and...

Job Description Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Position Overview The primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to...

Job Description Service Advocates are responsible for working with members who have been identified as having the most opportunity to assist with outstanding issues with the mission of resolving all concerns. The Service Advocate handles inbound member correspondence and looks for areas in which they can further assist the member to prevent future...

Job Description Manage Teams and ensure quality and productivity Develop strategies on the floor for reducing attrition and improving E-Sat People Management Document Monthly Performance and Review Advisors and Team Leaders performance Mentor Agents and Team Leaders Drive Reward and recognition Drive Process Improvement