Executives EXL/E/988873

Job Description Role/Responsibility • Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.  • Documented monthly/half yearly performance review of Assistant Managers. • Execute quarterly and...

Job Description Role / Responsibilities: • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements • Provide coaching and feedback to team members to enable them to improve their performance • Assist new hires such that they are productive on the floor in the shortest possible time frame...

Job Description Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Position Overview The primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to...

Job Description Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related visits at the property and managing their contracts. Average Handle Time  Quality Assurance (Finished Product Quality ) Measurement of the customer service representative’s skills Authentication - Measurement of...

Job Description Basic Function As an associate / Sr. Associate in Claims Processing, your role is vital in ensuring accurate bill review and data entry items attached on email received in system. Their roles involves in decision making to match the correct bill, review the claim and data entry. This position requires a Lean approach, technical...

Job Description Essential Functions Ensure that calls are handled as per standard and defined procedures  Ensure that assigned customer satisfaction, lead generation and efficiency goals are met  Ensure that the quality of customer / third-party interactions is in compliance with pre-defined parameters  Ensure that all protocols are followed...

Job Description Basic Function- Handling inbound/outbound calls from the customers Customer service for claims & policy Admin Essential Functions- Ensure the activities are performed in accordance with compliance rules & agreed terms (internal and external) Follow-up with internal/ external customers for information/ query resolution  Any...

Job Description Good Computer navigation skills, keyboarding skills Should be familiar with MS Office  Possesses necessary knowledge of business concepts to effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.  Commits...

Job Description Resource would require managing email correspondence in 24/7 working environment. Preferred experience of utilities background and understanding of business writing skills and comprehension of content of email and application onto client system to provide accurate and concise information to Customer and internal teams across locations....

Job Description Desirable Skills Ability to read and comprehend English language in clear and precise manner Reasoning Skills Problem Solving Eye for detail Technical Skills Good computer navigation skills Typing speed of 25 Words per Minute with 95% Accuracy  Basic knowledge of Microsoft Office, Outlook and Excel Process Specific...

Job Description Job Role and Summary The team works for the next website, Sending task confirmation to clients on standard email templates. Complete work as per the quoted timescales Duties and Responsibilities  Complete work as per the quoted timescales Comprehend and action as per instructions received Issues to be flagged on the spot ...

Job Description Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited. Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks. Enquiries from international customers relating to orders not received and order tracking and...

Job Description Good Written & spoken English communication. Ability to handle inbound calls from UK customers. Good problem-solving skills and should be able to take Quick decisions. Should be ready to work from office only, and as per shifts assigned. should be able to respond to customers on email and capture any complaints made 

Job Description Resource would require managing email correspondence in 24/7 working environment. Preferred experience of utilities background and understanding of business writing skills and comprehension of content of email and application onto client system to provide accurate and concise information to Customer and internal teams across locations....

Job Description OSA Is mainly responsible for Qaing and highlighting any issues with regard to stock and creatives that are used in running promotional campaign or Ads on the website . Creation of Ads in shopping bags for the customers, as well as Checking the Creatives and highlighting any issues for its stock before we publish adds to improve...

Job Description Ensure that the process transactions are processed as per Desk Top procedures  Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined parameters Ensure adherence to established attendance schedules  Ensure adherence to Company Policies and...

Job Description • Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited • Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks • Enquiries from international customers relating to orders not received and order tracking...

Job Description 1. To work in a blended process, Voice and Email 2. To work on basic excel reports 3. To provide customer experience 4. To complete assign tasks with the agreed turn around time 5. To work with the team to ensure that the team and process targets are met 6. Flexible to work in rotations shift 7. Open to internal movement within...

Job Description Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts Average Handle Time  Quality Assurance (Finished Product Quality ) Measurement of the customer service representative’s skills Authentication - Measurement of the customer service...

Job Description Resource would require managing customer's email comprehension and correspondence in 24/7 working environment. Preferred experience of utilities background and understanding of business writing skills and process transactions on client applications swiftly with basic knowledge of computer