Executive - Customer Management & Billing, Order-to-Cash (OTC)

2 months ago

Mumbai, India ScaleneWorks Full time


Key Responsibilities

1. Reporting and analysis
• Conduct periodic activities for Order to Cash process (e.g., credit management, block/unblock customers, perform invoice accounting, revenue recognition).
• Prepare regular reports on billing, collections, and customer interactions, providing insights to management for informed decision-making and strategic planning.
• Share insights and recommendations with Operation Excellence team to improve billing processes and customer management strategies.
• Ensure compliance with company policies and procedures related to billing and customer data management.
2. Customer and billing management
• Communicate and discuss report insights and proposed actions with Customer Management & Billing Manager.
• Track and process payments received and address any discrepancies or issues related to payments.
• Collaborate with other departments to facilitate smooth processes related to customer management, billing, and service delivery.
• Collaborate with internal teams to resolve customer issues and enquiries promptly.
• Support maintenance of a customer contract repository to ensure alignment with billing terms, pricing agreements, and regulatory requirements.
3. Data management
• Update and maintain customer accounts, keeping detailed records of interactions, transactions, and relevant communication to provide a comprehensive overview of the customer's history.
• Utilize customer data to generate reports and insights that aid in understanding customer payment patterns to take informed decisions on billing strategies and upselling opportunities.
• Ensure compliance with data privacy regulations while handling customer information.
4. Process improvement
• Actively participate in OTC process improvement initiatives, suggest enhancements to streamline billing procedures, enhance customer experiences, and optimize overall operations.
• Propose and support implementation of OTC process improvements to increase efficiency and accuracy.

Your manager
You will report to Manager - Order-to-Cash (OTC).
Your team
You will have the opportunity to work with and learn from the colleagues of other finance processes in the Shared Service Center.

Other partners
• Internal: Finance teams across various business markets of three clusters, other business functions
• External: Auditors, customers

Who are we looking for?

Key Skills

Technical Skills
• Proficiency in using enterprise-level financial software and systems, such as [SAP S/4HANA, or Microsoft Dynamics]. Familiarity with SAP customization will be a plus.
• Excellent command of Microsoft Excel, including pivot tables, complex formulas, and data manipulation techniques to facilitate financial analysis and reporting.
• Working knowledge of basic accounting practices, legalities and regulations applicable to company under GST laws in India.

Soft Skills
• Candidate should be well versed in English. Proficiency in Bahasa/Portuguese will be a plus.
• Strong attention to detail, accuracy, and commitment to data integrity.
• Excellent analytical and problem-solving skills to identify issues and propose solutions.
• Effective communication skills to interact with various stakeholders, including finance teams, auditors, and management.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Team player with the capability to collaborate across departments, geographies, and cultures. Proactive attitude towards process improvement and the ability to drive change.

Education
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Relevant certifications or additional qualifications are a plus.

Experience
• 2 to 4 years of experience in accounts receivable, collections & billing, financial reporting, or a similar role within a finance or accounting function is required.
• Experience working in a financial shared services environment is preferred but not mandatory.
• Proven track record of process improvement and optimization initiatives within accounts receivable or related financial processes will be advantageous.

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