Cash Counter and Accounts
4 months ago
Accurately manage and process cash transactions, including payments, returns, refunds, and deposits.
- Ensure that cash balances are maintained, counted, and reconciled at the beginning and end of each shift.
- Safeguard all cash and ensure security protocols are followed during cash handling procedures.
- Generate accurate bills and invoices for customers in a timely manner.
- Ensure that all transactions are recorded correctly in the billing system.
- Address and correct any discrepancies or errors in billing to maintain accurate records.
- Receive and process customer orders (both in-person and over the phone) efficiently and accurately.
- Ensure that all orders are properly documented and tracked through the system.
- Collaborate with the inventory or sales department to ensure product availability and timely delivery.
- Answer incoming customer calls, addressing inquiries related to products, orders, billing, and services.
- Provide customers with accurate and relevant information in a friendly and professional manner.
- Escalate customer issues to the appropriate department when necessary, ensuring prompt resolution.
- Deliver excellent customer service by addressing customer concerns, providing product recommendations, and ensuring a smooth checkout experience.
- Handle customer complaints effectively, taking steps to resolve issues while maintaining a positive and professional demeanor.
- Ensure customer satisfaction by offering timely and efficient service, whether through face-to-face interaction, phone calls, or digital communications.
- Maintain detailed records of all cash transactions, bills, and customer interactions.
- Ensure that all reports, including daily cash summaries, are completed accurately and submitted to management as required.
- Work closely with other departments (sales, inventory, customer service) to ensure smooth order processing and accurate billing.
- Assist in other areas of the business as needed, depending on staffing needs and peak times.
- Operate billing systems, point-of-sale (POS) machines, and cash counting machines with efficiency and accuracy.
- Stay up-to-date with the latest software tools and technology used in the billing and cash handling process.
**Job Types**: Full-time, Permanent
Schedule:
- Weekend availability
Ability to commute/relocate:
- Borivali West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 2 years (preferred)
**Language**:
- Hindi (preferred)
- Marathi (preferred)
- English (preferred)
- GUJARATI (preferred)
Work Location: In person
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