Counter Sales Representative

5 days ago

Mumbai Maharashtra, India BIID Full time

**Job Title**: Food Counter Sales Representative
**Location**: Mumbai
**Reports To**: Counter Supervisor / Store Manager

**Job Summary**

**Key Responsibilities1. Customer Service**
- Greet customers warmly and assist them with menu selections.
- Take and process food and beverage orders accurately and promptly.
- Address customer inquiries and handle any complaints or issues professionally.

**2. Sales and Upselling**
- Promote daily specials, combo deals, or featured menu items.
- Upsell and cross-sell food and beverage items to maximize sales.
- Ensure customer satisfaction by offering suggestions based on their preferences.

**3. Order Preparation and Fulfillment**
- Coordinate with the kitchen or food preparation team to ensure orders are accurate and timely.
- Assemble food items for presentation and packaging as required.
- Ensure all food is handled safely and follows hygiene standards.

**4. Transaction Handling**
- Operate the point-of-sale (POS) system to process cash, card, and other payment methods.
- Issue receipts and manage refunds or exchanges as per company policies.
- Balance the cash register at the end of the shift and report discrepancies.

**5. Counter Maintenance**
- Maintain cleanliness and organization of the food counter, displays, and surrounding areas.
- Replenish stocks of food items, utensils, and packaging supplies as needed.
- Ensure all food items are labeled, displayed attractively, and within expiry dates.

**6. Compliance and Safety**
- Follow company policies regarding food handling, hygiene, and safety standards.
- Adhere to local health and safety regulations.
- Participate in regular training sessions to stay updated on food safety practices.

**7. Collaboration**
- Work closely with team members to ensure efficient counter operations.
- Communicate feedback or suggestions from customers to the supervisor.
- Participate in team meetings to discuss sales strategies and performance goals.

**QualificationsEducation and Experience**
- High school diploma or equivalent.
- Previous experience in food service, counter sales, or customer service is preferred.

**Skills**
- Strong communication and interpersonal skills.
- Ability to multitask and work efficiently in a busy environment.
- Basic math skills for handling payments and transactions.
- Familiarity with food safety and hygiene practices is a plus.

**Personal Attributes**
- Customer-focused with a friendly and approachable demeanor.
- Reliable, punctual, and able to work flexible hours, including weekends and holidays.
- Detail-oriented and proactive in solving customer concerns.
- Team player with a positive attitude and willingness to learn.

Pay: ₹8,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- Sales: 1 year (preferred)

Work Location: In person

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