Technical Support Executive

4 weeks ago


Thane, India Technosoft Engineering Full time

Technical Support Executive: 2 Profiles

Shift Timings: 7:30 PM to 4:30 AM IST (9:00 AM to 6:00PM EST)


Skill Sets required:

  • Excellent written and verbal communication skills in English.
  • Should be detail-oriented, responsive and take end-to-end ownership.
  • Good research and analytical skills.
  • Able to understand client request.
  • Computer/internet savvy.
  • Should be well-versed with HubSpot.
  • Basic knowledge of Microsoft Office
  • Preferably from an international voice process (Technical support Mandatory).
  • Minimum experience 6 months to 1 year

Education:

Diploma + 1-year Experience

Or

B.E. (Fresher or experienced)- Mechanical, Chemical, Civil Automobile, EXTC, Electrical


Job Responsibilities:

  • Set-up new accounts in Convirza and activate call-tracking campaigns.
  • Add information to the Call Tracking Master Log spreadsheet on the Google Drive
  • Log the Call Tracking Number and Activation Date in TGRAMS Notes field.
  • Conduct test-calls on newly activated tracking numbers and those updated with new routing numbers.
  • Inform all relevant teams via email about new call tracking activations.
  • Make necessary edits, such as updating target numbers, names, and recording indications.
  • Deactivate tracking numbers when they are no longer an advertiser, or upon Change Order request.




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