L2 Technical Support Engineer
4 weeks ago
L2 TechnicalSupport Engineer
TOP MNC Best Engineering Technology Awarded
Best Service basedCompany
ElevatingDigital Marketing Analytics to New Heights
Pioneering Excellence in MarketingAutomation Campaigns
Exp : 5 10 Yrs
Salary : 6 10 LPA MaxDepends on Skill sets
Role:/IT Help Desk/ IT Service Desk
Location:Coimbatore
Shifts: Willingto work inRotational Shifts/ NightshiftsMandate Based on the clientrequirement)
Requirements andskills: Proven work experience as aTechnical Support Engineer Desktop Support Engineer IT Help DeskTechnician or similar role International clienthand
Responsibilities
Research and identify solutions to software andhardware issues.
Diagnose andtroubleshoot technical issues including account setup and networkconfiguration.
Ask customerstargeted questions to quickly understand the root of theproblem.
Track computer systemissues through to resolution within agreed timelimits
Talk clients through aseries of actions either via phone email or chat until theyvesolved a technical issue.
Properly escalate unresolved issues to appropriateinternal teams (e.g. software developers)
Provide prompt and accurate feedback tocustomers.
Refer to internaldatabase or external resources to provide accurate techsolutions.
Ensure all issuesare properly logged.
Prioritizeand manage several open issues at one time.
Follow up with clients to ensure their IT systems arefully functional after troubleshooting.
Skills
MarketingAutomation, Marketing, Digital Marketing, Scala, Perl, Excel,Technical Support
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