UC Engineer

UC L2 Engineer

Job Responsibilities/Essential Functions/Competencies

Review and validate understanding of customer environment requirementsPerform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devicesInstall, configure, and maintain customer Cisco UC/Contact Center environmentsMonitor network performance and troubleshoot problem areas as neededA self-starter that can work remotely or with little supervisionProvide peer reviews for engineering teams to ensure design complianceCoach and mentor other engineers on best practicesManage, configure, & troubleshoot components of Cisco Unified Collaboration technologiesAttend and lead customer-facing meetings/discussionsAssist peer engineers with related Managed Services technologies as skillset allowsDeliver consistently high levels of customer service 24/7/365 days a week (rotating 8-hour shifts)Qualifications

EducationBachelors degree or equivalent recent hands-on Cisco Unified Collaboration experience

Preferred Certifications (not mandatory)CCNACCNP Collaboration

Work ExperienceQualified candidates will have 4+ years of hands-on Cisco UC experience, with recent experience in deployment, and implementationCandidate must have configuration, and troubleshooting experience with the following:o Cisco Unified Communications Managero Cisco Unity Connectiono Cisco IOS Voice Gatewayso Cisco Unified Border Element (CUBE)o Cisco Emergency Responder (CER)o Cisco Mobile and Remote Access (MRA)o Cisco Instant Messaging & Presence (Jabber)o Cisco Expressway C/Eo Cisco Meeting Server (CMS)Cisco Unified Contact Center Express (UCCX) experience desiredCisco Unified Contact Center Enterprise (UCCE/PCCE/WebexCCE) experience desiredCisco partner post-sales consulting experience is strongly preferredAdvanced understanding of networking protocolsExperience initiating and working through OEM TAC casesNOC or Managed Services experience a plusExperience with ITIL protocols a plusAbility to cross-train other Infrastructure team membersAble to conduct research into networking issues and products as requiredAbility to present ideas in user-friendly language

Specialized Knowledge, Skills, and AbilitiesAdditional knowledge in the following areaso Microsoft Officeo Microsoft Teamso Well-rounded in various Network Technologies

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