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UC Engineer
1 week ago
UC L2 Engineer
Job Responsibilities/Essential Functions/Competencies
Review and validate understanding of customer environment requirements
Perform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devices
Install, configure, and maintain customer Cisco UC/Contact Center environments
Monitor network performance and troubleshoot problem areas as needed
A self-starter that can work remotely or with little supervision
Provide peer reviews for engineering teams to ensure design compliance
Coach and mentor other engineers on best practices
Manage, configure, & troubleshoot components of Cisco Unified Collaboration technologies
Attend and lead customer-facing meetings/discussions
Assist peer engineers with related Managed Services technologies as skillset allows
Deliver consistently high levels of customer service 24/7/365 days a week (rotating 8-hour shifts)
Qualifications
Education
Bachelors degree or equivalent recent hands-on Cisco Unified Collaboration experience
Preferred Certifications (not mandatory)
CCNA
CCNP Collaboration
Work Experience
Qualified candidates will have 4+ years of hands-on Cisco UC experience, with recent experience in deployment, and implementation
Candidate must have configuration, and troubleshooting experience with the following:
o Cisco Unified Communications Manager
o Cisco Unity Connection
o Cisco IOS Voice Gateways
o Cisco Unified Border Element (CUBE)
o Cisco Emergency Responder (CER)
o Cisco Mobile and Remote Access (MRA)
o Cisco Instant Messaging & Presence (Jabber)
o Cisco Expressway C/E
o Cisco Meeting Server (CMS)
Cisco Unified Contact Center Express (UCCX) experience desired
Cisco Unified Contact Center Enterprise (UCCE/PCCE/WebexCCE) experience desired
Cisco partner post-sales consulting experience is strongly preferred
Advanced understanding of networking protocols
Experience initiating and working through OEM TAC cases
NOC or Managed Services experience a plus
Experience with ITIL protocols a plus
Ability to cross-train other Infrastructure team members
Able to conduct research into networking issues and products as required
Ability to present ideas in user-friendly language
Specialized Knowledge, Skills, and Abilities
Additional knowledge in the following areas
o Microsoft Office
o Microsoft Teams
o Well-rounded in various Network Technologies
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