Customer Support Specialist

5 months ago

Bengaluru, India HubSpot, Inc Full time

In this role

, you will: Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible  Identify and diagnose software issues to fix and improve the product experience for our customers Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales  Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall HubSpot experience in mind that grow their businesses better  Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction

We are looking for people who:

Are fluent in English  Are self-motivated, always curious, and consistently eager to learn, with a growth mindset Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily A curiosity for technical deep-diving and troubleshooting. We don’t always have the answers right away, so you need to enjoy discovering them Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer  Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts Embody our HEART values and add to our company culture Comfortable with a hybrid work arrangement of 3 days in the office and 2 days remote

We know the and can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us .  This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page .

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the , which has more than 5M views, and learn about , too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our to learn more about culture and opportunities at HubSpot. 

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.

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