Digital Services Operation Manager
2 weeks ago
Reporting to the IS&T D&IS Software Engineering Solutions, you will ensure compliance of solutions deployed and overall Core Model operations in production. You will be responsible for support of a large portfolio of applications in Software Engineering solutions. Work with partner ecosystem, business and IS&T stakeholders.
Main responsabilities
- Lead and manage run operations for portfolio of Software Engineering applications
- Managing partner ecosystem for effective service delivery
- Responsible for support Core Model consistency
- Responsible for run cost management of solutions, KPIs and continuous improvement
- Support Software Engineering solution roll-out, ensuring that Core Model is applied
- Monitor partners: SLA, quality and efficiency
- Monitor product licenses and user forecast
- Provide run expertise to the sites already deployed
- Participate and provide inputs to rest of the IS (Information Systems) teams (Architects / Project Managers) to maintain consistency for respective functional domains
- Lead transition to run during projects
Educational Requirements
- Graduated from an engineering degree, preferably in information technology
Experience
- More than 5 years of experience in solution architecture on various roles (business / functional architecture / core model definition, solution deployment)
Competencies & Skills Describe the needed skills (technical & behavioral)
- Solid knowledge on business processes (development, configuration, build and release management)
- ITIL certification required
- Worked for global companies either as a service provider or as a customer, ideally both roles
- General knowledge on IT infrastructure systems: server, database, network and storage
- Strong knowledge in supporting home-made applications
- Deep knowledge on run activities for compliance with quality & service agreements
- Good communication, efficiency and ability to execute. You are result oriented and show intellectual curiosity and creativity
- Very strong leadership and are business value oriented
- Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom
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