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Deputy Manager

2 months ago

Bengaluru, India TE Connectivity Full time

Role Objective:

As part of the Digital Center of Excellence (COE), this role will be responsible for supporting the intake of new project requests and providing top-tier support to internal stakeholders for TE.com platforms and processes. You will play a crucial role in ensuring internal stakeholders are supported in understanding TE.com capabilities and operating best practices, triaging issues, and optimizing processes. The individual will be responsible for helping develop and manage an aligned approach to coordinate multiple concurrent projects. This individual will help to establish new processes and procedures to help cross-functional teams stay aligned on the timing and progress of critical projects. This individual will also manage the ongoing creation and tracking of new projects, ensuring that the proper stakeholders are made aware and held accountable for timely status updates and project completion.


Responsibilities:

  • Develop and deliver process documentation and training materials to maximize the use of TE.com capabilities, including product content management, self-service tools, and account registration and access Maintain and update operational procedures, workflows, and guidelines
  • Contribute to the creation of internal communications and training resources, such as FAQs, how-to guides, and knowledge base articles
  • Collaborate with business stakeholders to triage issues and oversee the support process.
  • Collaborate with business, segment, and center of excellence (COE) stakeholders to capture and triage enhancement requests as part of intake process
  • Responsible for managing Asana project management tool for intake, including but not limited to ensuring all requirements have been captured by the requestor, providing regular status updates, triaging to Jira once accepted, tagging to responsible implementation team, and closing once complete
  • Work closely with subject matter experts to enhance understanding and functionality of website processes
  • Facilitate the onboarding and training of staff on digital platforms and tools
  • Assist with digital project management, including coordinating timelines, resources, and deliverables
  • Ability to develop detailed process maps based on collaboration with process owners and translate them into detailed workflows within the project management system
  • Comfortable providing high-level reports for management showing project pipeline activity and progress against goals
  • Coordination and facilitation of routine project check-in meetings with management to help document project status, including concerns, delays, risks, and dependencies


Competencies & Experience Required/Desired

  • Bachelor’s degree in Business Administration, Information Systems, or a related field, or equivalent work experience
  • Proven experience in business operations, digital operations, or a similar role
  • Familiarity with digital support tools such as Jira, Asana, or similar platforms
  • Strong understanding of digital tools, platforms, and technologies used in business operations (e.g., project management tools, CRM systems, ERP software,)
  • Excellent analytical and problem-solving skills with the ability to interpret complex data
  • Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional, global teams
  • High attention to detail and the ability to manage multiple tasks and projects simultaneously
  • Experience with project management and process improvement methodologies (e.g., Agile)
  • Proven experience in a digital customer support role or similar position