Customer Success Business Partner

3 days ago

Mumbai, India Anaplan Full time

Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.

What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together

We want you to think big and act bold through expressing your authentic best self

Anaplan is looking for a tenacious Customer Success Business Partner to join our Customer Success team in Mumbai, India .
This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.

Your qualifications, your influence:

8+ years of relevant experiences of Consulting/Customer Success/Planning Software experiences across industries and functions Serve as thought leader, customer advocate and partner to Anaplan’s most strategic customers Assess and consult your customer’s planning challenges and desired business objectives. Develop and execute Customer Success plans that address customer’s planning challenges and drive solutions to their business objectives while expanding the Anaplan footprint Demonstrate and articulate business value realization through the measurement of the executed strategies Be the conduit for customer and Anaplan strategic alignment by working closely with implementation partners, sales, and other Anaplan internal teams. Become the customer’s trusted leader for their connected planning journey. Proactively monitor customer end user adoption and sponsorship; build action plans to remedy if needed. Demonstrate high impact leadership through setting a vision and strategy, motivating others, driving customer priorities and achieving measurable results Analyse usage trends and KPIs to provide insight and guidance to the customer Deliver on renewal, adoption and expansion targets Advise customer on developing a Center of Excellence or similar governance structure to enable customers self-sufficiency on Anaplan Manage issue escalation & mediate to resolve technical/platform issues with existing implementation Partners and internal support teams. Build a culture of doing the right thing for our customers. Have a challenger mentality to offer counter proposals and guidance to maximize value creation in the relationship.

Preferred skills:

Ability to interface with C Suite and technical practitioners in a consultative setting within Finance, Sales, Supply Chain and/or HR planning solutions Excellent written and verbal communication skills with the ability to interact and influence at all levels of the organization Knowledge of best practices in customer success, adoption and retention Ability to conduct quantitative value and ROI analysis Experience overseeing technology implementations with enterprise / planning platforms throughout the project lifecycle. Experience leading and mentoring project team members on SteerCo and executive presentations and communications. Understanding of Agile Project Management and change management methodologies Familiarity with ERP, CRM and/or HRM and how those systems relate to enterprise planning systems and processes Familiarity with using Salesforce and Gainsight for customer success processes Anaplan Model building and other applicable experiences

What will make you successful in this role:

Customer first mentality Proactive attitude Ability to react with urgency, and remain calm under pressure Ability to multi task and prioritise Run your own business mentality & drive Strong troubleshooting and problem solving skills Curiosity Adapts well to change and flexible Run and support your own book of business Able to leverage technology to handle their customer portfolio Technical interest and bias

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