Partner Success Specialist
4 weeks ago
This position will enable the individual to play a key role within the Sales Operations Team. the incumbent will be the point-of-contact for Direct Sales, Internal Sales, Finance, Compliance, and other cross-functional departments, and serve as an internal business partner to Sales. This position will cover primarily sales Success operations functions to support the regional business, including quotation and sales order processing for products & services
Responsibilities:- Develop an in-depth knowledge of the Company's core business model and processes, acquire an understanding of IT product attributes and vendor requirements in order to successfully place accurate quotations and sales orders.
- Be knowledgeable on business initiatives, key processes and guidelines, internal resources and vendor requirements in order to assist Sales in accomplishing company goals
- Serve as an important business partner and point-of-contact for the Sales function and coordinate as needed with Direct Sales, Inside Sales, Pre-Sales, Finance, Compliance, Procurement
- Cultivate relationships with sales management teams and delivery partners/suppliers to drive demand for products or services
- Embody a customer success mindset by communicating successfully with partners, suppliers, vendors, to drive customer satisfaction and positive outcomes for Sales overall
- Follow guidelines to ensure that business is conducted with utmost compliance and integrity at all times and that behavior is aligned with the Company's values
- Maintain integrity of information in the Company's systems including up to date and complete information in SAP (data management, etc.) and the Company's Sales Quotation tool.
- End-to-end involvement in the opportunity from quote to cash (support to AM/BDM), and perform reporting functions on an ongoing and timely basis, including but not limited to quotation generation, sales order generation, outbound documentation, follow-ups with internal Finance/Credit and Compliance depts. and customers:
- Quoting of hardware, software and services including Deal Registration where eligible
- Process orders received from customer and/or Sales in SAP and the Company's Sales Quotation tool (e.g., Q2O).
- Review and validate Sales order request details submitted by Sales, ensuring information tallies with necessary supporting documents.
- Responsible for providing operations-related information and handling operations-related inquiries from vendors and/or customers where applicable, (e.g. ETA, other confirmation, etc.)
- Be the first level "gate keeper" to ensure full compliance to stated guidelines, per operating manuals and any other required practice
- Follow through to ensure fast turnaround of Sales order requests to meet business requirement and SLA, including obtaining necessary approvals.
- Rectify and amend Sales order details in System as may be required from time to time, per guidelines.
- Follow through with order close-off and Sales order backlogs in the system regularly.
- Process high volume of Sales orders while maintain high levels of accuracy and efficiency.
- Be flexible and available to support business needs at various times.
- Overall, meet and exceed predefined service level agreements (SLA) and individual KPIs.
- Minimum 2-3 years of relevant working experience, ideally in IT multinational environment
- Business-focused with a sales-oriented and customer-success-driven mindset
- Track record of Sales/Procurement Operations, including but not limited to SAP and the Company's Sales Quotation tool (e.g., Q2O)) experience, is an added advantage
- Have good communication skills in English
- Proven ability to work independently and effectively in an office-based environment.
- Ability to multitask, work under pressure to meet deadlines, and handle long hours during month-end closing period
- Sensitive to business needs, at the same time ensuring high quality output and full compliance
- Willingness to acquire new skills/ product knowledge
- Team player with good interpersonal skills
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for
-
Partner & Channel Support Specialist
6 days ago
Mumbai, Maharashtra, India ARCON Full timeAs a Partner & Channel Support Specialist at ARCON, you will play a pivotal role in ensuring the success of our partners and channel stakeholders. You will provide ongoing support, address operational challenges, and facilitate smooth collaboration to drive mutual growth and success. Responsibilities: Serve as the primary point of contact for partner...
-
Mumbai, Maharashtra, India SAS Full timeAssociate Customer Success Renewal Specialist Job Locations IN-Mumbai Requisition ID Job Category Customer Success Travel Requirements 25% Job Title- Associate Customer Success Renewal Specialist with Language skills (Arabic/ Japanese/ Mandarin) Location - India Nice to meet you We're the leader in analytics. Through our software and services, we...
-
Customer Success Specialist
6 days ago
Mumbai, Maharashtra, India Talent Giants Consultancy Services LLP Full timeJob Title:Customer Success Specialist Minna TechnologiesCompany Name:Tatwa Technologies Ltd.Job Type:NonTechnical NoOf Openings: 20CTC: 4.87.2 LPALocation: ThaneMumbai Experience:23 YearsAboutCompany: TATWA TechnologiesLtd. was founded in the year 2002. In all these years Tatwa hasbeen conferred several recognitions at the State and National levelmajorly...
-
Senior Client Success Specialist
7 days ago
Mumbai, Maharashtra, India NTT DATA Full timeJob DescriptionNTT is a prominent global IT solutions and services organization that unites people, data, and technology to shape a more promising and sustainable future.In today's highly interconnected world, establishing meaningful connections is more crucial than ever before. By bringing together skilled individuals, top-tier technology partners, and...
-
Partner Success Executive
6 days ago
Mumbai, Maharashtra, India Mistay Full timeWhat is the larger purpose and impact of this role? The goal of this role is to grow overall business/ sales from respective territories by ensuring not only all appropriate hotels partner with MiStay but also build a trustworthy relationship with MiStay for mutually growing the business. Apart from optimizing the supply through new hotel acquisitions &...
-
Senior Client Success Specialist
6 days ago
Mumbai, Maharashtra, India NTT Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Mumbai, Maharashtra, India AWS India - Karnataka Full time4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience 7+ years of IT development or implementation/consulting in the software or Internet industries experienceAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving...
-
Mumbai, Maharashtra, India Amazon Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....
-
Mumbai, Maharashtra, India AWS India - Karnataka Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....
-
Senior Client Success Specialist
6 days ago
Mumbai, Maharashtra, India NTT DATA Full timeTitle:Senior Client success SpecialistLocation:MumbaiWork format:Full time work from officeTravel:YesExperience:10- 18 YearsIndustry experience:Strong SI/ Data Center/ Telco Industry experienceMust have skills:RenewalsJob Description:The Senior Client Success Specialist is responsible for building and maintaining the client relationship to drive value for...
-
Partner / Associate Partner
6 days ago
Mumbai, Maharashtra, India Hatch Asia Consulting Pte Limited Full time"Unifying Purpose, Shaping Careers". We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.Hatch Asia has been fortunate to grow sustainably across the ASEAN & ANZ region through the acquisition of...
-
Finance Specialist
6 days ago
Mumbai, Maharashtra, India AIRX | Your Global Network Partner Full timeAbout AIRXAIRX is a Global Network Integrator headquartered in London, offering Connectivity Solutions in more than 180 countries. We provide our clients with robust, reliable & cost-effective connectivity globally. AIRX is part of Neeco group of companies.OpportunityWe are looking for a passionate and experienced Finance Specialist who loves to work across...
-
Customer Success Specialist
6 days ago
Mumbai, Maharashtra, India CIEL HR Services Full timeHi, Description: Must Have: Experience working with clients in the UK or other international markets. Proven experience (4-6 years) in customer success, account management, or a related role, with a specific focus on supporting SAAS (software as a service) business, GenAI technologies. Strong communication and interpersonal skills to effectively engage...
-
Client Partner
6 days ago
Mumbai, Maharashtra, India Michael Page Full timeOpportunity to manage the largest account for the organisation Opportunity to work closely with senior stakeholders About Our Client Our client is a leading Global SaaS company focused on the Logistics tech space and is looking for a Client Partner for one of their largest accounts. Job Description The Client Partner will be the SPOC for the...
-
Customer Success Representative
6 days ago
Mumbai, Maharashtra, India Veeam Software Full timeThe Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with...
-
Client Success specialist
6 days ago
Mumbai, Maharashtra, India TIGI HR ® Full timeResponsibilities Work one-on-one with clients, guiding them through the client journey and fostering apositive connection; Work closely with internal teams to ensure the project plan and outcomes are deliveredon time and contribute to the client's success. Identify, resolve, and or escalate risks that may impact the business/client Represent the voice of the...
-
Principal Partner/Vendor Alliances Specialist
4 weeks ago
Mumbai, Maharashtra, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Principal Partner/Vendor Alliances Specialist
3 weeks ago
Mumbai, Maharashtra, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Mumbai, Maharashtra, India NTT Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Mumbai, Maharashtra, India NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
