Senior Client Success Specialist

1 week ago


Mumbai, Maharashtra, India NTT DATA Full time

Job Description

NTT is a prominent global IT solutions and services organization that unites people, data, and technology to shape a more promising and sustainable future.

In today's highly interconnected world, establishing meaningful connections is more crucial than ever before. By bringing together skilled individuals, top-tier technology partners, and emerging innovators, we aid our clients in tackling some of the most pressing technological, business, and societal challenges worldwide.

At the core of our achievements are our people. NTT is dedicated to attracting, nurturing, and empowering top talent, fostering an inclusive environment where every individual feels valued and their contributions make a difference.

Interested in joining our team?

The Senior Client Success Specialist plays a pivotal role in nurturing and enhancing client relationships to drive value and long-term success for both the client and NTT. This position involves managing multiple medium-to-large or diverse contracts for major clients, serving as the main point of contact post-sale to ensure a positive and fruitful client experience. Collaboration with NTT's sales and client/service delivery teams is essential to foster growth within contracts and secure successful renewals.

Working at NTT

Key Roles and Responsibilities:

  • Client Nurture / Relationship - Develop and maintain strong relationships with client representatives up to management level, establishing trust as the client's 'go-to' person at NTT.
  • Adoption Charter - Ensure clients understand and effectively adopt Offer features, driving increased service usage and delivering tangible value.
  • Expansion Charter - Drive upselling of existing services, identify cross-sell opportunities, and facilitate client engagement to expand NTT's presence.
  • Renewal Charter - Showcase NTT's value throughout the contract period, ensuring timely and successful renewals while minimizing churn and exploring additional sales opportunities.
  • Client Success Practice - Active participation in Regional and Global Client Success Management practices, focusing on maintaining data quality, enhancing management skills, and staying updated on NTT's offerings.

Knowledge, Skills, and Attributes:

  • Excellent interpersonal skills for building strong stakeholder relationships and effective account planning.
  • Ability to interpret client business strategies, identify service opportunities, and demonstrate knowledge of NTT's offerings.
  • Strong sales acumen for consultative selling, negotiation, and identifying growth opportunities.
  • Proficiency in IT service environments, ITIL practices, and understanding of financial and contract management.

Academic Qualifications and Certifications:

  • Bachelor's degree in a relevant field.
  • Certification and working knowledge of ITIL practices.
  • Additional vendor certifications would be advantageous.

Required Experience:

  • Extensive experience in client-facing roles within Sales, Service, or Consultancy disciplines in a large-scale IT services environment.
  • Strong expertise in sales, operations, and managed services within enterprise-level contracts.
  • Background in Operations/Delivery Management, Account Executive, or Solutions Consultant for managed services contracts.

Skills Summary:

Account Planning, Churn Models, Contract Management, Customer Relationship Management, Customer Retention Management, Customer Success

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT upholds diversity as an Equal Opportunity Employer, fostering a global culture that celebrates uniqueness and promotes an environment free from discrimination or bias. We believe in equal opportunities for all individuals regardless of age, race, gender, religious beliefs, or other protected characteristics.

Join our dynamic global team and advance your career with us. Submit your application today.

Why choose a career at NTT:

  • Experience being part of a global pioneer working with Fortune 500 clients and leading technology partners across 57 countries, with a network of over 40,000 colleagues.
  • Engage with cutting-edge technology supported by a 150-year legacy of tech innovation, contributing to groundbreaking developments globally.
  • Make an impact by contributing to projects that shape the future across various industries and communities.
  • Thrive in a 'Connected Working' environment that prioritizes flexibility, connection, and well-being, embracing diversity and offering equal opportunities.
  • Take charge of your career growth with personalized development plans and access to extensive learning resources.


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