Customer Success Partner

2 weeks ago

Mumbai, India SAP Full time

**We help the world run better**

**Job Title: Customer Success Partner - SAP Academy for Customer Success - India (Hybrid)**

**Who you’ll become**

Customer Success Partner (CSP) Responsibilities:
Daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Cloud Success Services to ensure consumption and product adoption growth within assigned customers. The focus of this position is twofold: to maximize the return-on-investment customers receive from their investments in SAP cloud products and to promote revenue growth and renewal protection, which positively impact SAP’s business performance. Your end-goal? To help companies of all sizes solve their unique challenges - and run simpler.

As a CSP within the SAP Academy for Customer Success, you will be responsible to:

- Immerse yourself in a multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSP professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSP focus areas: Enterprise (E-CSP), Human Experience Management (HXM), Digital Supply Chain (DSC), Signavio and Procurement (ISBN).

**What you’ll bring**
- 2-3 years’ work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management that include resolution and escalation management.
- Multi-dimensional experience: global experience, leadership role, athletics, entrepreneurial/self-starter, volunteerism, music.
- Strong communication skills including fluency in English and local language.
- Proficient interpersonal skills including passion, curiosity, collaborative working style, effective listening skills, professional presence, and empathy.
- Demonstrated ability to collaborate across diverse stakeholders and business functions.
- Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

**About SAP Academy for Customer Success**

The SAP Academy for Customer Success is a world-class training program that develops our next generation customer-facing workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 9-month program strengthens the foundation for a successful career at SAP.

Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.

SAPAcademyforCustomerSuccess #SAPCSPProgramG3

The SAP Academy for Customer Success has shifted to a hybrid work model with a 50% in-office expectation.

There is a high likelihood a portion (4-6 weeks) of the program will be held in San Ramon, California in late Q3 of 2024. This decision will be made in Q1 2024.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 384035 | Work Area: Sales | Expected Travel: 0 - 100% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • Customer Success Partner

    7 days ago

    Mumbai, India SAP Full time

    **We help the world run better** **Who you’ll become** Customer Success Partner (CSP) Responsibilities: Daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Cloud Success Services to ensure consumption and product adoption growth within...

  • Customer Success Representative

    2 days ago

    Mumbai, Maharashtra, India Veeam Software Full time

    The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with...

  • Partner Success Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Tech Data Advanced Private Limited Full time

    Job Purpose: This position will enable the individual to play a key role within the Sales Operations Team. the incumbent will be the point-of-contact for Direct Sales, Internal Sales, Finance, Compliance, and other cross-functional departments, and serve as an internal business partner to Sales. This position will cover primarily sales Success operations...

  • Partner Success Specialist

    2 weeks ago

    Mumbai, Maharashtra, India Tech Data Advanced Private Limited Full time

    Job Purpose: This position will enable the individual to play a key role within the Sales Operations Team. the incumbent will be the point-of-contact for Direct Sales, Internal Sales, Finance, Compliance, and other cross-functional departments, and serve as an internal business partner to Sales. This position will cover primarily sales Success operations...

  • Partner Success Specialist

    4 weeks ago

    Mumbai, India Tech Data Advanced Private Limited Full time

    Job Purpose:   This position will enable the individual to play a key role within the Sales Operations Team.  the incumbent will be the point-of-contact for Direct Sales, Internal Sales, Finance, Compliance, and other cross-functional departments, and serve as an internal business partner to Sales. This position will cover primarily sales Success...

  • Partner Success Manager – Azure Corporate

    4 weeks ago

    mumbai, India Microsoft Full time

    Overview Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. In SMC+DS, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by...

  • Partner Success Manager – Azure Corporate

    2 weeks ago

    Mumbai, India Microsoft Full time

    Overview Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. In SMC+DS, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by...

  • Partner Success Manager – Azure Corporate

    4 weeks ago

    Mumbai, India Microsoft Full time

    Overview Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. In SMC+DS, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by...

  • Partner Success Manager – Azure Corporate

    2 weeks ago

    mumbai, India Microsoft Full time

    Overview Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. In SMC+DS, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by...

  • Program Success Partner

    2 months ago

    Mumbai, India IDFC FIRST Bank Full time

    **Role/Job Title**: Program Success Partners **Business**: Startup Banking **Function/ Department**: Retail Banking - Liabilities **Place of work**: Mumbai **Key / Primary Responsibilities**: 1. Engage with product teams and external service providers to create segment-based proposition for startups. Managing full life cycle of large-scale program /...

  • Customer Success Associate

    2 months ago

    Mumbai, India Magnifi Full time

    **Customer Success Associate** **Job Function** Customer Success **Employment Type** Full Time **Experience Level** 2 **Location** - Mumbai, India**Workplace Type** Onsite **Must have skills** - Great communication- Customer Facing Experience- Global exposure- Team Player- Analytical Skills**Good to have skills** - Stakeholder...

  • Customer Success Representative

    3 days ago

    mumbai, India Veeam Software Full time

    The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with...

  • Customer Success Representative

    4 days ago

    Mumbai, India Veeam Software Full time

    The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with...

  • Customer Success Partner Advisor

    1 week ago

    Mumbai, India SAP Full time

    **We help the world run better** Are you looking to kick start a career in sales with a market leader in digital transformation? Excited to pursue interesting professional challenges, seek new rewards, and help change the world. If you want to work for a company that offers a strong growth outlook, and opportunities to make a difference, join us at...

  • Customer Success Associate

    2 days ago

    Mumbai, Maharashtra, India Magnifi Full time

    Customer Success AssociateJob FunctionCustomer SuccessEmployment TypeFull TimeExperience Level2Location Mumbai, IndiaWorkplace TypeOnsiteMust have skills Great communication Customer Facing Experience Global exposure Team Player Analytical SkillsGood to have skills Stakeholder managementQualifications Bachelor's degree and 2+ years of experience in a...

  • Customer Success Manager II

    2 days ago

    Mumbai, Maharashtra, India AVEVA Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the...

  • People Success Business Partner

    1 week ago

    Mumbai, India Bizongo Full time

    **About Bizongo**: At Bizongo, we help brands and enterprises achieve scalable growth through our AI-powered transaction first vendor digitization and embedded financing platform. Bizongo’s platform has an embedded ecosystem of 450+ brands/enterprises across diverse industries, an extensive vendor network of 7500+ businesses, and 30+ financial...

  • Customer Success Manager II

    3 weeks ago

    Mumbai, India AVEVA Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...

  • Customer Success Manager II

    2 weeks ago

    mumbai, India AVEVA Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...

  • Customer Success Manager II

    2 weeks ago

    Mumbai, India AVEVA Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...