![Magnifi](https://media.trabajo.org/img/noimg.jpg)
Customer Success Associate
7 days ago
Customer Success Associate
Job Function
Customer Success
Employment Type
Full Time
Experience Level
2
Location
- Mumbai, India
Workplace Type
Must have skills
- Great communication
- Customer Facing Experience
- Global exposure
- Team Player
- Analytical Skills
Good to have skills - Stakeholder management
Qualifications - Bachelor's degree and 2+ years of experience in a customerfacing role, such as Customer Success,
- Customer Support or Sales, Global experience a plus
- Possess strong phone, written and verbal communication skills (English).
- Confident, high energy, selfmotivated and a team player
- Experience working with executive level customer contacts
- Ability to conduct customerfocused channel partner QBRs (Quarterly Business Reviews)
Job Role
- Customer Success Associate
- About Us
- VideoVerse is a video technology company that is building a suite of powerful AIbased video tools for both enterprises and individual content creators.
- Magnifi, our broadcasterfacing product, is on a mission to enable seamless, smart broadcasting and
- Illusto, our consumer product, make it easy for influencers, small businesses, and just about
- We are revolutionising how content is created, distributed, and consumed, helping enterprises and
- We are a fastgrowing, diverse, and vibrant team that works hard and are passionate about our vision. We work with some of the biggest names in broadcasting (3 of the top 5 in India and growing quickly in Europe and the USA) and on some of the biggest sporting events in the world like the Indian Premier League (T20IPL), multiple European football leagues, and much more.
- Videverse recently raised 46.8 Million in series B funding and is hiring across all positions. Please reach out to us at
- Why work with us
- We are passionate about our vision and our product, and have a young, diverse and vibrant team
- We work with some of the biggest names in broadcasting (Disney Hotstar, Sony Liv, SkySport etc)
- We work on some of the biggest sporting events in the world (Olympics, UEFA, ICC World Cup etc)
- We are growing daily
- growth in viewership time for our clients, along with 1280 mn hours of manual labor saved Who we are looking for
- Bachelor's degree and 2+ years of experience in a customerfacing role, such as Customer Success,
- Customer Support or Sales, Global experience a plus
- Possess strong phone, written and verbal communication skills (English).
- Confident, high energy, selfmotivated and a team player
- Experience working with executive level customer contacts
- Ability to conduct customerfocused channel partner QBRs (Quarterly Business Reviews)
- measuring partner performance against pre-established business metrics
- Key Responsibilities:
- Develop and manage client portfolio.
- Cultivate relationships with the existing clients and upsell VideoVerse products.
- Analyse customer data to improve customer experience.
- Mediate between clients and the organisation.
- Own the onboarding process and conduct training for customers.
- Be a customer advocate while capturing customer feedback and reporting requests to Product
Management and Development.
- Identify and forecast expansion opportunities and partner with sales to successfully close upsell
- opportunities.
- Work closely with Sales, Support, Billing, and other internal stakeholders to ensure an exceptional
- Handle and resolve customer requests and complaints.
- Minimise customer churn.
What we offer
- Opportunity to work with a dynamic team
- Opportunity to grow along with the brand
- Opportunity to work in the exciting space of content & broadcasting, with the biggest names in this
- Location: Mumbai
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