Clm Customer Success Associate

1 week ago


Mumbai, Maharashtra, India Cacti Global Full time
Set the strategic tone, direction, and supervision of how tool works with its clients.

  • Support the customer success team to ensure quality execution that drives towards client's business objectives and key metrics
  • Management of customer expectations and be a focus point for customer issues
  • Drive retention for each account through customer advocacy, increased usage and adoption strategies
  • Travel onsite to conduct client business meetings and trainings as required
  • Ensure that all projects are delivered ontime, within scope
  • Track progress of any project plans to ensure customer satisfaction escalate and resolve as appropriate
  • Manage the relationship with the client

Requirements:

  • Graduate with 26 years' experience in a similar role
  • Selfstarter with the ability to handle ambiguity, utilize robust problemsolving skills,demonstrate situational agility, manage parallel efforts, and communicate effectively
  • Knowledge managing in a CLM SaaS environment
  • Strong empathy for customers and their business challenges.
  • Proven track record in the management of global service delivery operations
Excellent communication skills with customers and key executives.

  • Ability to identify risks and dependencies and put in place plans to mitigate them.
  • Regular domestic travel to US may be required
  • SaaS experience essential, CLM legal services experience desirable
  • Support for the US timezone.
  • Technical background to understand integration related discussions


  • Mumbai, Maharashtra, India Magnifi Full time

    Customer Success AssociateJob FunctionCustomer SuccessEmployment TypeFull TimeExperience Level2Location Mumbai, IndiaWorkplace TypeOnsiteMust have skills Great communication Customer Facing Experience Global exposure Team Player Analytical SkillsGood to have skills Stakeholder managementQualifications Bachelor's degree and 2+ years of experience in a...


  • Mumbai, Maharashtra, India dLocal Full time

    Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 37 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...


  • Mumbai, Maharashtra, India SAS Full time

    Associate Customer Success Renewal Specialist Job Locations IN-Mumbai Requisition ID Job Category Customer Success Travel Requirements 25% Job Title- Associate Customer Success Renewal Specialist with Language skills (Arabic/ Japanese/ Mandarin) Location - India Nice to meet you We're the leader in analytics. Through our software and services, we...


  • Mumbai, Maharashtra, India Haptik Full time

    Customer Success AssociateWhat we want to accomplish and why we need you?In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms.To know more about Life-at-Haptik, do check out this ~3.5 minutes video:Life at HaptikWhat are Haptik's Core Company Values:_Ownership_: You ensure...


  • Mumbai, Maharashtra, India Jio Haptik Full time

    Customer Success Associate What we want to accomplish and why we need you? Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at...


  • Mumbai, Maharashtra, India Veeam Software Full time

    The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with...


  • Mumbai, Maharashtra, India peopleHum Full time

    ABOUT US:The Avniro Group of Companies has over 900 global employees across California, Philadelphia, Singapore, Bangalore, Mumbai and Coimbatore, Avniro is a cash flow positive and profitable group that owns many leading high-tech global award-winning brands like Engati, peopleHum, piMonk and Quinbay with a presence in 186 countries with over 50,000+...


  • Mumbai, Maharashtra, India Bruker Full time

    Responsibilities: Conduct outbound calls to all customers in the selected countries who have used our products. Engage with customers in a professional and courteous manner to gather feedback on their experience with the product. Use prepared scripts or guidelines to ensure consistent information gathering. Record and document feedback, issues, or concerns...


  • Mumbai, Maharashtra, India Bruker Full time

    Overview:Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies,...


  • Mumbai, Maharashtra, India Cogno Al Full time

    Company Introduction:Cogno AI by AllinCall is an omnichannel cloud communication service that uses a combination of chatbots, live agent chat, cobrowsing, and video calling to provide a delightful customer experience across all digital channels. We work with 90+ large enterprise clients (ICICI Group, Kotak Group, HDFC Group, State Bank Group, Aditya Birla...

  • Clm - Associate

    1 week ago


    Mumbai, Maharashtra, India Deutsche Bank Full time

    Job Title: Liquidity Framework Specialist - AssociateLocation: MumbaiTreasuryTreasury at Deutsche Bank is responsible for sourcing, managing, and optimizing Deutsche Bank's financial resources and providing high-quality steering to the business on financial resource deployment.Treasury's fiduciary mandate encompasses the Bank's funding pools, asset and...


  • Mumbai, Maharashtra, India timesjobs Full time

    Job DescriptionWe are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift proficient and friendly manner.You will have the ability to swiftly gain customer confidence and trust.To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an...


  • Mumbai, Maharashtra, India timesjobs Full time

    Job DescriptionWe are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift proficient and friendly manner.You will have the ability to swiftly gain customer confidence and trust.To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an...


  • Mumbai, Maharashtra, India timesjobs Full time

    Customer Success Manager - GTAC | Location: Mumbai and PunePurpose of the RoleAs a Customer Success Manager, you will be part of the Global Technical Assistance Center (GTAC) team. Youll play a crucial role in building and maintaining lasting relationships with our clients, ensuring they achieve success and satisfaction with our telecom solutions. Your...


  • Mumbai, Maharashtra, India timesjobs Full time

    Customer Success Manager - GTAC | Location: Mumbai and PunePurpose of the RoleAs a Customer Success Manager, you will be part of the Global Technical Assistance Center (GTAC) team. Youll play a crucial role in building and maintaining lasting relationships with our clients, ensuring they achieve success and satisfaction with our telecom solutions. Your...


  • Mumbai, Maharashtra, India timesjobs Full time

    Customer Success Manager - GTAC | Location: Mumbai and PunePurpose of the RoleAs a Customer Success Manager, you will be part of the Global Technical Assistance Center (GTAC) team. Youll play a crucial role in building and maintaining lasting relationships with our clients, ensuring they achieve success and satisfaction with our telecom solutions. Your...


  • Mumbai, Maharashtra, India CIEL HR Services Full time

    Hi, Description: Must Have: Experience working with clients in the UK or other international markets. Proven experience (4-6 years) in customer success, account management, or a related role, with a specific focus on supporting SAAS (software as a service) business, GenAI technologies. Strong communication and interpersonal skills to effectively engage...


  • Mumbai, Maharashtra, India Vendiman Private Limited Full time

    About the internship:This is an intern role located in Mumbai. The Customer Success Executive will be responsible for daily tasks associated with ensuring customer satisfaction and retention. This includes providing customer support, managing accounts, and utilizing analytical skills to identify opportunities for improvement and growth.Qualifications:- 1....


  • Mumbai, Maharashtra, India Vendiman Private Limited Full time

    About the internship:This is an intern role located in Mumbai. The Customer Success Executive will be responsible for daily tasks associated with ensuring customer satisfaction and retention. This includes providing customer support, managing accounts, and utilizing analytical skills to identify opportunities for improvement and growth.Qualifications:- 1....


  • Mumbai, Maharashtra, India Vendiman Private Limited Full time

    About the internship:This is an intern role located in Mumbai. The Customer Success Executive will be responsible for daily tasks associated with ensuring customer satisfaction and retention. This includes providing customer support, managing accounts, and utilizing analytical skills to identify opportunities for improvement and growth.Qualifications:- 1....