Relationship Manager

3 weeks ago


Hyderabad, India Standard Chartered Bank Full time

Role Responsibilities

Business Driver 

Achieve team sales target and increase sales productivity Segment focus, customer focus needs-based selling Manage and deepen the assigned portfolio of key corporate relationships Achieve preferred segment relationship penetration, multi-product selling or bundles around anchor product (assets, wealth etc). All relevant internal and external certification to be completed prior to referring / selling wealth products. Arrange / create sales activities across business locations Build and manage relationship with business partners / intermediaries / channels  Fulfil corporate employees’ banking needs including payroll and other retail products Drive the Employee Banking one bank agenda

Customer Experience

Ensure sales team has the right culture and attitude Operational quality – manage sales controllable error, rejection, approval rate, TAT etc. Engage Credit & Operations and other relevant stakeholders for smooth approval and customer on-boarding experience Manage customer experience

Risk Assurance

Ensure CDD, MLP & TCF diligence Zero tolerance – Fraud, Mis-selling Discipline in HR and training related matters Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices Adhere to operational risk controls and procedures in day to day sales management To ensure no adverse findings in internal / external audit, governance and compliance review To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Our Ideal Candidate

Employee should be Graduate/Post Graduate with Team management experience.

Role Specific Competencies

Director, Business Development, Employee Banking] – People leader role – Sales Team management
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