HR Process Specialist

Found in: Talent IN C2 - 2 weeks ago

Gurugram, India Expedia Group Full time

HR Process Specialist

At Expedia, we love helping people experience the world through travel. Our company is fueled by big ideas and our employees thrive in a high pace, high energy workplace bent on revolutionizing the travel industry.

In this role, you will be a part of the newly formed Global HR Operations organization that is responsible for providing simple, scalable, and efficient core HR services to all Expedia employees worldwide. This includes delivering front line customer support, processing high volume transactions, and improving many aspects of the employee experience.

As the HR Process Specialist, you will provide direct support for employee related activities in Workday with a focus on delivering an outstanding customer experience, processing transactions with high quality and proactively identifying ways to improve service delivery.

What you’ll do:

  • Provide excellent customer service by effectively evaluating employee/HR requests in ServiceNow and promptly responding to the issue in a high-quality fashion

  • Provide troubleshooting support for resolution of complex transactions, procedural issues, and data issues; identify related HRIS system issues for escalation

  • Input or assist with changes in HRIS (Workday) system including processing hires and assisting with job, organizational, or personal data changes.

  • Audit and verify accuracy of data entered by running and analyzing reports

  • Build process flow & procedural documentation to improve overall operational performance

  • Identify areas to improve service quality and timeliness

Who you are:

  • 2+ years’ experience in HR Ops

  • Basic understanding of HR processes (e.g. onboarding/off-boarding/position management)

  • ServiceNow or other CRM experience desired

  • A highly customer-orientated approach, committed to achieving excellent levels of customer service

  • Articulate and fluent communicator

  • Demonstrated initiative to build and improve processes with team members

  • Ability to interpret and understand HR data

  • Must be a proactive self-starter who can work well under pressure in an environment of continuous change

  • Must have excellent attention to detail and ability to prioritize multiple tasks

  • Strong working knowledge of MS Office, PowerPoint, Word and especially Excel

  • Knowledge of Workday an added advantage

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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