Technical Analyst 2-Support

4 weeks ago

Bengaluru, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troublsolveeshooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and increased issues.

As a Cloud Support Engineer, you will be the technical interface to customers, for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Responsible for our production infrastructure, including the servers and services which support our growing client base as well as designing and implementing highly scalable environments. This engineer works with other teams in the organization and provides infrastructure solutions to the customers. Understands client systems and applications, networking, infrastructure, data centers, web tools and technologies, databases and Cloud, Big Data, Enterprise Resource Planning (ERP), and more.

Perform deep drill down analysis into performance bottlenecks and provide necessary fixes. Bring in new ideas, change, evolve, improve and simplify the production infrastructure. Work closely with our development and research teams and provide customer friendly solutions and support. Responsible for working on the design, development, and/or deployment of enterprise supporting systems.

Job duties are varied and complex applying independent judgment. May have project lead role. 4 years of experience with Core products or five years of experience with Applications products and have a technical degree ., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a GPA OR (for Applications) proven professional/ technical experience, ., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle). 

Working knowledge of software development tools, methodologies, and programming languages. Experience working with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation. Design and implementation of Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) solutions using a variety of cloud platform services. Highly technical and analytical, possessing significant implementation and operations experience. Identifies solutions in experience of application or server architecture and networking. 

Location & Schedule

* The position is based in Bangalore-India. 

* You are entitled to work on shifts with weekends other than Saturday and Sunday. You should be willing to support on national holidays and public holidays. And most importantly should be open to any Shift.

* This is a full-time, permanent position.

Job Requirements

Bachelor’s degree or equivalent experience, in Computer Science, MIS or related field 4+ years’ experience in Infrastructure or related field Customer obsession, passion for delighting customers We are looking for Solid understanding of cloud concepts and fix skills Experience in cloud support, NOC or similar is preferred Demonstrable ability to quickly learn new technical domains and train others Great verbal and written communication skills

Preferred Technical Qualifications

Cloud(any cloud) Associate/Professional Certification(s). In-depth understanding on IaaS Concepts: Compute and Networking. Familiarity with Industry compliance and security standards including HIPAA

Career Level - IC2

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and improved Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Job Responsibilities:

Have a data-driven attitude Enable Oracle support to resolve customer issues through sharing standard methodologiesissue, training, tooling and directly resolving escalation. Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction. Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability. Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations. Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident lifecycle. Focus on support/incidents & issues. Document key learning and other relevant details as part of the support you provide. Continually improve skills through work experience and training(s)

  • Technical Analyst 2-Support

    2 weeks ago

    Bengaluru, India Oracle Full time

    As a Technical Solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including capturing log files, querying tables, updating database fields, and cycling servers....

  • Technical Analyst 2-Support

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    Technical Solution Analyst II Conduct investigations on front-end applications, capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally Utilize backend techniques such as capturing log files, querying tables, updating database fields, and cycling servers Effective verbal and written communication with...

  • Technical Support Analyst

    3 weeks ago

    Bengaluru, India CONNECTING 2 WORK Full time

    Responsibilities:• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity• Consult on server/network/application problems and provide suitable solutions• Enter commands and observe system functioning to verify correct operations and detect errors• Maintain full documentation of...

  • Technical Support Analyst

    1 week ago

    Bengaluru, Karnataka, India CONNECTING 2 WORK Full time

    Responsibilities: • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity • Consult on server/network/application problems and provide suitable solutions • Enter commands and observe system functioning to verify correct operations and detect errors • Maintain full...

  • Technical Support Analyst

    1 week ago

    Bengaluru, Karnataka, India CONNECTING 2 WORK Full time

    Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity Consult on server/network/application problems and provide suitable solutions Enter commands and observe system functioning to verify correct operations and detect errors Maintain full documentation of communication...

  • Technical/IT Support Analyst

    1 week ago

    Bengaluru, Karnataka, India JLL Full time

    About the role #JLLTechAmbitions Jones Lang LaSalle, an international commercial real estate firm, is seeking for a support Analyst. JLL is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can...

  • Technical Analyst 1-Support

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    We are excited to hire Technical Solution Analyst I at Oracle Cerner. As Technical Solution Analyst I, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigations...

  • Technical Analyst 1-Support

    2 months ago

    Bengaluru, India Oracle Full time

    We are excited to hire Technical Solution Analyst I at Oracle Cerner. As Technical Solution Analyst I, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigations...

  • Technical Support Analyst

    2 months ago

    Bengaluru, India Swift Strategic Staff Solutions INC Full time

    We are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...

  • Technical Support Analyst

    3 weeks ago

    Bengaluru, India Swift Strategic Staff Solutions INC Full time

    We are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...

  • Technical/IT Support Analyst

    1 week ago

    Bengaluru, Karnataka, India JLL Full time

    About the role#JLLTechAmbitionsJones Lang LaSalle, an international commercial real estate firm, is seeking for a support Analyst. JLL is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can...

  • Technical Analyst 2-Support

    3 weeks ago

    Bengaluru, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troublsolveeshooting for...

  • Technical Analyst 2-Support

    4 weeks ago

    Bengaluru, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Analyst 2-Support

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troublsolveeshooting for...

  • Technical Analyst 2-Support

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troublsolveeshooting for...

  • Product Support Analyst 2

    3 weeks ago

    Bengaluru, India Epsilon Full time

    Job DescriptionAbout BUThe Saas Ops team under Product team forms the crux of our powerful platforms and connects millions of customers to the product magic. This team of innovative thinkers develop and build products that help Epsilon be a market differentiator. They map the future and set new standards for our products, empowered with industry best...

  • Product Support Analyst 2

    1 week ago

    Bengaluru, Karnataka, India Epsilon Full time

    Job DescriptionAbout BUThe Saas Ops team under Product team forms the crux of our powerful platforms and connects millions of customers to the product magic. This team of innovative thinkers develop and build products that help Epsilon be a market differentiator. They map the future and set new standards for our products, empowered with industry best...

  • Technical Analyst 2-Support

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    As a Support member, your focus is to provide post-sales support and solutions to Oracle customers while advocating for their needs.- Resolve post-sales customer inquiries via phone and electronic means- Address technical questions about Electronic Support Services- Act as a primary contact for customers, fostering relationships and providing adviceAs a...

  • Technical Analyst 1-Support

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    As a Technical solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers....

  • Technical Analyst 1-Support

    3 weeks ago

    Bengaluru, India Oracle Full time

    As a Technical solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers....