Technical Support Analyst

4 weeks ago

Bengaluru, India Swift Strategic Staff Solutions INC Full time

We are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team.

You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.

Primary Skills (Must-Have):

- 10+ years of experience in technical support, with a strong track record of resolving complex issues.

- Extensive knowledge of Microsoft Desktop products, including but not limited to:

1. Windows Operating Systems (various versions)

2. Microsoft Office Suite (Word, Excel, PowerPoint, etc. )

3. Outlook

4. SharePoint

5. Microsoft Teams

- Proficiency in troubleshooting tools and techniques for diagnosing and resolving desktop and application issues.

- Experience managing and administering desktops and wireless devices in an enterprise environment.

- Excellent problem-solving and analytical skills.

- Strong communication and interpersonal skills, with the ability to effectively communicate verbally and in writing with a diverse range of users.

- Exceptional customer service skills, with a focus on providing a positive and proactive support experience.

- Ability to document technical solutions and procedures for future reference and knowledge sharing.

Bonus Points:

- Experience with Active Directory and Group Policy.

- Experience with mobile device management (MDM) tools.

- Experience creating and delivering technical training materials.

- Familiarity with ITIL or other service management methodologies.

- Excellent time management and organizational skills.

- Ability to work independently and as part of a Provide first-line technical support to users via phone, email, and chat.

- Troubleshoot and resolve a wide range of technical issues related to desktops, applications, and network connectivity.

- Escalate complex issues to the appropriate technical teams when necessary.

- Document technical solutions and procedures for knowledge transfer and future reference.

- Research and stay up-to-date with the latest technologies and troubleshooting techniques.

- Provide clear and concise explanations of technical issues and solutions to users.

- Maintain a positive and professional demeanor while interacting with users.

- Contribute to the continuous improvement of the technical support process.

(ref:hirist.tech)

  • Technical Analyst 2-Support

    1 week ago

    Bengaluru, India Oracle Full time

    We are excited to hire Technical Solution Analyst II at Oracle Cerner. As Technical Solution Analyst II, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigations...

  • Technical Analyst 2-Support

    4 weeks ago

    Bengaluru, India Oracle Full time

    We are excited to hire Technical Solution Analyst II at Oracle Cerner. As Technical Solution Analyst II, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigations...

  • Technical Analyst 1-Support

    1 week ago

    Bengaluru, India Oracle Full time

    We are excited to hire Technical Solution Analyst I at Oracle Cerner. As Technical Solution Analyst I, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigations via...

  • Technical Analyst 1-Support

    3 weeks ago

    Bengaluru, India Oracle Full time

    We are excited to hire Technical Solution Analyst I at Oracle Cerner. As Technical Solution Analyst I, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigations...

  • Technical Support Analyst

    2 weeks ago

    Bengaluru, India JLL Full time

    About the role#JLLTechAmbitionsJones Lang LaSalle, an international commercial real estate firm, is seeking for a support Analyst. JLL is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can...

  • Technical Business Analyst

    2 weeks ago

    Bengaluru, India Huquo Full time

    Technical Business Analyst Job Description :We are looking for an experienced and versatile technical business analyst to improve our information technology systems. In this role, your duties will include developing software programs to improve our business operations. You may also be required to provide training.To ensure success as a technical business...

  • Labeling Technical Analyst

    1 week ago

    Bengaluru, India 3M Technology Center of Excellence (TCOE) Full time

    Job Title : Labeling Technical Analyst Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so its equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global...

  • Labeling Technical Analyst

    1 week ago

    Bengaluru, India 3M Technology Center of Excellence (TCOE) Full time

    Job Title : Labeling Technical AnalystCollaborate with Innovative 3Mers Around the WorldChoosing where to start and grow your career has a major impact on your professional and personal life, so its equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global...

  • Labeling Technical Analyst

    1 week ago

    Bengaluru, India 3M Technology Center of Excellence (TCOE) Full time

    Job Title : Labeling Technical AnalystCollaborate with Innovative 3Mers Around the WorldChoosing where to start and grow your career has a major impact on your professional and personal life, so its equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global...

  • Technical Business Analyst

    1 week ago

    Bengaluru, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    Technical Business AnalystTechnical Business AnalystReq ID: Department: Tech Pacific Division: Technology Location: BengaluruAbout the roleAt ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home,...

  • Technical Analyst, AVP

    4 weeks ago

    Bengaluru, Karnataka, India NatWest Digital X Full time

    Join us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our businessWe'll look to you to use your specialist technical knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bankHone your technical expertise in a collaborative, agile...

  • Technical Analyst, AVP

    2 weeks ago

    Bengaluru, Karnataka, India NatWest Digital X Full time

    Join us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our businessWe'll look to you to use your specialist technical knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bankHone your technical expertise in a collaborative, agile...

  • Technical Business Analyst

    1 week ago

    Bengaluru, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    Technical Business Analyst Technical Business Analyst Req ID: Department: Tech Pacific Division: Technology Location: Bengaluru About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their...

  • Technical Support Analyst

    3 weeks ago

    Bengaluru, India Ziniosedge Full time

    Job Description:A Community Support Specialist at Microsoft is an exciting and challenging role in the resolution with complex, slightly technical, and escalated support incidents related to supporting customer experience efforts. This role will be an awesome opportunity to learn and enhance your technical knowledge by troubleshooting various technical...

  • Technical Support Analyst

    3 weeks ago

    Bengaluru, India CONNECTING 2 WORK Full time

    Responsibilities:• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity• Consult on server/network/application problems and provide suitable solutions• Enter commands and observe system functioning to verify correct operations and detect errors• Maintain full documentation of...

  • Technical Support Analyst

    3 weeks ago

    Bengaluru, India The Nielsen Company Full time

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...

  • Technical Analyst

    4 weeks ago

    Bengaluru, India Coforge Full time

    We are hiring for the requirement of Technical Analyst :- PFB, the Job description for the role: Experience : 6 - 12 years Location: Bengaluru NP- Prefer Immedaite Joiner. Competencies: • Provide admin support for the z/OS operating system. • Perform system configuration, maintenance, and optimization. • Collaborate with Bank mainframe...

  • Technical Analyst

    4 weeks ago

    Bengaluru, India Coforge Full time

    We are hiring for the requirement of Technical Analyst :-PFB, the Job description for the role:Experience : 6 - 12 yearsLocation: BengaluruNP- Prefer Immedaite Joiner.Competencies:• Provide admin support for the z/OS operating system. • Perform system configuration, maintenance, and optimization. • Collaborate with Bank mainframe administrators and...

  • Technical Analyst

    4 weeks ago

    Bengaluru, India Coforge Full time

    We are hiring for the requirement of Technical Analyst :-PFB, the Job description for the role:Experience : 6 - 12 yearsLocation: BengaluruNP- Prefer Immedaite Joiner.Competencies:• Provide admin support for the z/OS operating system. • Perform system configuration, maintenance, and optimization. • Collaborate with Bank mainframe administrators and...

  • Technical Support Analyst

    4 weeks ago

    Bengaluru, India Ziniosedge Full time

    Job Description: A Community Support Specialist at Microsoft is an exciting and challenging role in the resolution with complex, slightly technical, and escalated support incidents related to supporting customer experience efforts. This role will be an awesome opportunity to learn and enhance your technical knowledge by troubleshooting various technical...