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Technical Analyst 2-Support
4 months ago
GPA OR (for Applications) proven professional/ technical experience, ., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).Working knowledge of software development tools, methodologies, and programming languages. Experience working with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation. Design and implementation of Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) solutions using a variety of cloud platform services. Highly technical and analytical, possessing significant implementation and operations experience. Identifies solutions in experience of application or server architecture and networking.Location & Schedule* The position is based in Bangalore-India.* You are entitled to work on shifts with weekends other than Saturday and Sunday. You should be willing to support on national holidays and public holidays. And most importantly should be open to any Shift.* This is a full-time, permanent position.Job RequirementsBachelor’s degree, in Computer Science, MIS or related field4+ years’ experience in Infrastructure or related fieldCustomer obsession, passion for delighting customersStrong understanding of cloud concepts and troubleshooting skillsExperience in cloud support, NOC or similar is preferredProven ability to quickly learn new technical domains and train othersGreat verbal and written communication skillsPreferred Technical QualificationsCloud(any cloud) Associate/Professional Certification(s).In-depth understanding on IaaS Concepts: Compute and Networking.Familiarity with Industry compliance and security standards including HIPAACareer Level - IC2As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.Job Responsibilities:Have a data-driven mindsetEnable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalation.Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction.Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability.Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident lifecycle.Focus on support/incidents & issues.Document key learning and other relevant details as part of the support you provide.Continually improve skills through work experience and training(s)