Business Analyst Lead: Technical Support

3 months ago

Bengaluru, India Gallagher Full time

Overview

The Talent Acquisition Business Analyst Lead: Technical Support role is part of TA Global Support team’s (TAGS) operating model. This model is designed to support back-end aspects of the recruiting hiring workflow and processes efficiently. We are seeking a proactive and detail-oriented individual with a strong understanding of TA and passion for providing an exceptional candidate and stakeholder experience. The TA Business Analyst Lead is a subject matter expert dedicated to processes, projects, technologies, and the passion to train others. The incumbent will play a key role in supporting projects to evolve processes and procedures, optimize resources, maximize efficiencies, and drive operational excellence. This is a unique opportunity to learn about every aspect of the recruiting life cycle and recruiting operations. How you'll make an impact Coordinate across functional groups to review and interpret business issues and needs to develop accurate Business Requirements Train and partner with other Business Analysts within TA and HR to ensure consistent processes Work closely across internal business groups and Technology and external vendors, including Applicant Tracking System (ATS), Candidate Relationship Manager (CRM), Career Site/Portal, Vendor Management System (VMS), LinkedIn, and other AI platforms such as Paradox (chatbot) Complete technology testing alongside vendors and stakeholders to ensure successful release of updates Perform requirements analysis Evaluate business processes, develop and implement robust solutions, and identify areas of improvement Lead multi-functional group reviews of issues and process to successfully drive initiatives to completion Complete documentation of initiatives and communicate status and results Ensure initiative documentation is complete accurate and stored for validation and auditing Gather critical information from meetings and assist in developing and communicating reporting to business groups and management Ensure solutions meet the business needs and requirements Effectively manage projects including developing plans and monitoring performance Prioritize initiatives based on regulatory financial and customer impact escalate as necessary Serve as a point of contact and liaison between stakeholders Ensure timely and accurate completion of initiatives Collaborate with stakeholders to understand business needs and objectives Gather and analyze data from multiple sources to identify trends, patterns, and insights Develop reports, dashboards, and visualizations to communicate findings and recommendations Conduct business process analysis and recommend process improvements and optimizations Define and document business requirements for new initiatives or projects Work with HRIS and IT teams to translate business requirements into technical specifications Support project management activities, including project planning, tracking, and reporting Provide ongoing support and training to end users on business intelligence tools and systems Stay up-to-date with industry trends and best practices in business analysis and data analytics About you Bachelor's degree in Business Administration, Finance, Computer Science, or related field 8+ years of experience as a Business Analyst or similar role 1+ years in a training or development role Strong analytical and problem-solving skills

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